Customer Service Specialist
Not Disclosed
- Kingston and St. Andrew / St. Catherine
- Not disclosed
- Permanent full-time
- Updated 27/11/2024
- HR Assi
Provides information to customers by verifying understanding of request; answering questions; offering assistance. Accomplishes Customer Service and organization mission by completing related results as needed. Open and maintain customer accounts by recording account information.
Job description:
Provides information to customers by verifying understanding of request; answering questions; offering assistance.
Accomplishes Customer Service and organization mission by completing related results as needed.
Open and maintain customer accounts by recording account information.
Contribute to team effort by accomplishing related results as needed.
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Go the extra mile to engage customers.
Resolve customer complaints via phone and ticketing system.
Requirements:
At least 6 months Customer Service experience, preferably in Shipping & Logistics
Customer Service certification is a plus.
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude. Create relationships from a cold start.
Confident, self-starter who works well independently.
Must be highly self-motivated.
Professional phone etiquette.
Team player with a positive attitude.
