Customer Service Representative

To serve as a direct point of contact for customers and for ensure that customers at Central Stores receive an adequate level of service and assistance with their questions and concerns.

Duties and Responsibilities:

• Interact with customers to provide information to enquiries on the status of orders, the availability of stock, dispatch schedule and resolve complaints.

• Communicate with customers via telephone, email, fax, regular mail.

• Respond to routine questions and requests.

• Conduct research at various operational/departmental levels to provide further explanation to customers in instances of delivery discrepancies, non-receipt of requisition and/or goods.

• Follow established company guidelines to manage customers’ complaints.

• Follow up with individual customers or institutions until a question is answered or an issue is resolved.

• Perform any other related duties as necessary.

QUALIFICATIONS AND EXPERIENCE:

Minimum Requirements:

• Minimum of five (5) O’ Level Subjects including English Language and Mathematics.

• A minimum of three (3) years’ experience in a similar position.

• Any equivalent combination of qualifications and experience.

Special Skills and Knowledge:

• Effectively resolve issues regarding purchases and delivery of merchandise with suppliers and customers

• Ability to work well under various stressful situations.

• Strong verbal and written communication skills

• Ability to work well with coworkers and pharmaceutical suppliers.

• Ability to work in a fast-paced environment, multi-task and perform duties in a professional manner with minimum of supervision.

• Requires great articulation and pronunciation, friendly and outgoing phone voice. 

• Must have great attention to detail and thoroughness in completing tasks.

• Ability to establish and maintain effective working relationships with associates.