Customer Service Representative

The job requires someone with CSR experience in a technical environment. You would be communicating directly with customers in a retail store front.

• Greet and assist customers with inquiries, purchases, and returns.
• Provide technical support and troubleshooting for our products and services.
• Demonstrate product features and benefits to customers.
• Handle customer complaints and issues with empathy and efficiency.
• Maintain detailed and accurate records of customer interactions using CRM software.
• Collaborate with the technical support and sales teams to address complex customer needs.
• Stay up-to-date with product knowledge and industry trends.
• Manage the store layout and ensure product displays are attractive and organized.
• Assist with inventory management and stock replenishment.

Qualifications:

• Diploma (must have a 2 English CXC)
• 2+ years of customer service experience, preferably in the tech or retail industry.
• Strong communication and interpersonal skills.
• Excellent problem-solving skills and attention to detail.
• Ability to multitask and work in a fast-paced environment