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The Customer Service Representative is responsible for establishing and maintaining working relationships with all of the company’s current and potential customers.
Specific Duties
Manage large amounts of inbound and outbound calls in a timely manner
Utilizes customer engagement script to obtain all relevant information to maintain database:
-Name -Address -Contact Number -Service Required
Responding efficiently and accurately to callers, explaining possible solutions and ensuring clients feel supported an valued
Develop and maintain customer and consumer relationships
Input and maintain customer information on database
Schedule customer visits within the established time frame
Responsible for calling customers that are due for supply
Works closely with the Team Leaders and follows up on all customer orders to ensure scheduled delivery is made within forty-eight hours of receipt of order
Receives all one hundred and twenty pound customer complaints and works in conjunction with Management for the resolution of same within forty eight hours of receipt of same.
Resolves problems by clarifying Management issues and escalate all unresolved issues to Management.
Recognizes opportunities to up-sell additional products and services that may better suit the customer and consumer needs.
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Customer Service Representative
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