JOB SUMMARY

The Tele - Sales Agent will be required to sell Amplia Communications Internet, TV, Voice, Security and Mobile packages to new customers.

MAIN RESPONSIBILITIES

• Delight customers daily in keeping with Amplia’s Customer Service Philosophy.
• Accurately record prospect information and maintain listing.
• Accurately record/receipt customer orders and application forms.
• Achieve sales objectives while providing the highest level of customer satisfaction.
• Provide relevant responses to customers concerns, service requests, products and service enquires based on actual facts related to the company's products or services.
• Responsible for executing sales strategies to receive new customer business through registration and sign-ups via outbound calls.
• Cold calling to introduce customers to new packages.
• Upgrade Campaigns for existing customers.
• Promotional Offerings for existing customers.

MINIMUM JOB REQUIREMENTS

• Minimum 5 CXC/GCE O 'levels including Mathematics and English Language.
• Minimum requirement of intermediate computer skills.
• Knowledge of the Internet/IPTV and Fiber Optic Technology would be an asset.
• Previous sales experience.
• Previous experience in a customer service environment.
• Available to work on weekends and public holidays.
• Excellent communication skills.
• Industry knowledge an asset.