Customer Service Representative – Car Park

DUTIES AND RESPONSIBILITIES:

1. Provides exceptional customer service to internal and external customers daily. Welcomes customers with a warm and friendly demeanour, providing assistance and guidance on parking procedures in the multi-storey car park
2. Patrols the car park to ensures Hospital parking guidelines are being met. Monitors the parking facility, ensuring cleanliness, safety, and proper functioning of equipment (e.g., ticket dispensers, payment machines)
3. Manages vehicular traffic to ensure smooth flow and prioritize pedestrian safety
4. Provides information about parking rates and any other relevant details to customers
5. Alerts the Support Services Manager of vehicles which are not parked in accordance to Company’s guidelines or instructions.
6. Records, keeps a log and alerts Manager/Supervisor of any unusual activities that occur onsite.
7. Performs other related duties as required.

KNOWLEDGE, SKILLS AND ABILITIES

KNOWLEDGE:

• Minimum 5 O’ level passes inclusive of Mathematics and English Language
• Basic Security Training/Experience an Asset

SKILLS AND ABILITIES:

• Must be customer service oriented.
• Ability to establish and maintain effective working relationships with internal/external partners.
• Ability to think creatively and to demonstrate flexibility.
• Ability to work effectively under stress.
• Ability to use initiative and pay close attention to detail.
• Ability to maintain confidentiality.

MINIMUM EXPERIENCE AND TRAINING:

• Minimum of one (1) years’ experience in a related position desirable but not essential

OTHER:

• Must be able to work a shift system, weekends and public holidays.
• Police Certificate of Good Character.