See Job Description
Customer Service Representative
KEY DUTIES
- Assess the service needs of clients and connect AMISL with the correct provider ensuring best price, quality and quantity
- Provide pricing orders for all Clients (Internationally and Locally)
- Create and maintain a directory of service providers and resources
- Create and maintain a database of clients and client needs
- Assess client issues and provide recommendations to fix problems
- Ensure each client is given the necessary services and follow up to fill ongoing service needs
- Maintain good relationships with service providers and clients to keep customer base
- Expand the list of resources and providers to assure there are no gaps in services
- Answer telephones and respond to email inquiries in the office
Other Skills and Qualifications:
- To create correspondence(s) where needed
- Provide reports on services executed
- To provide procurement department with timely pricing and contracts including terms, warranties, delivery dates, etc.
- To continually analyse the market based on competitive information and statistical data.
- To assist the General Manager from time to time as required
- Ø Any other related tasks assigned by management
HSE Roles and Responsibilities
- Following all HSE rules at all times.
- Stopping any work that they recognize as being unsafe and reporting it to their direct Manager, Human Resources and or CEO.
- Reporting all accidents and incidents they are involved in or witness to their direct Manager, Human Resources and or CEO as soon as they reasonably can.
- Using all equipment in the work place as designed and with design operating safety features.
- Conduct themselves in a professional manner at all times, treating everyone in a cordial and direct fashion.
- Becoming familiar with the HSE procedures required to perform their jobs safely.
- Ensuring full compliance with all applicable legislations and site regulations.
- Attending and actively participate in scheduled HSE training meetings, toolbox talks and HSE programmes.
- Performing all work in a safe manner.
- Using all appropriate PPE in a correct manner.
- Using all Safe Systems of Work available. For example, Job Safety Analysis (JSA's), Permits, Risk Assessment, Checklists etc.
- Observing good housekeeping practice.
- Reporting the taking of any medication while on the work place to their direct Manager, Human Resources and or CEO.
QUALIFICATIONS & EXPERIENCE
- A minimum of 5 CXC O’ levels including English and Mathematics
- A certificate in Customer Service
- Certificate / Diploma in Operations Management / Business Management / CIPS Cert
- 1-3 years of industry experience or a related customer service experience required
- Previous administrative experience preferred
- Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
- Excellent customer service and problem-solving skills
- High quality organizational skills
- The ability to work well under deadlines and to multitask
- The ability to build relationships and coalitions within the community
- Excellent verbal and written communication skills
- Excellent critical thinking
- Any equivalent combination of skills and experience.
- Copies of 2 forms of identification
- Police certificate of character,
- 1 passport size photo
- 2 letters of recommendation
KNOWLEDGE, SKILLS & ABILITIES
ü Excellent interpersonal and communication skills
ü Excellent planning and organisational skills
ü Ability to work under pressure and with tight deadlines
OTHER SKILLS REQUIRED
ü Exceptional customer service/ people oriented
ü Has a high stress level tolerance
ü Highly motivated and energetic
ü Ability to work in a super-fast-paced environment
ü Ability to work as a team player
ü Ability to adapt to a dynamic environment