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A.M. Industrial Supplies Ltd

Customer Service Representative

A.M. Industrial Supplies Ltd

  • San Fernando
  • 0 - 10000
  • Permanent full-time
  • Updated 24/01/2025
  • Human Resource
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See Job Description

Customer Service Representative

 

 

KEY DUTIES

 

  • Assess the service needs of clients and connect AMISL with the correct provider ensuring best price, quality and quantity
  • Provide pricing orders for all Clients (Internationally and Locally)
  • Create and maintain a directory of service providers and resources
  • Create and maintain a database of clients and client needs
  • Assess client issues and provide recommendations to fix problems
  • Ensure each client is given the necessary services and follow up to fill ongoing service needs
  • Maintain good relationships with service providers and clients to keep customer base
  • Expand the list of resources and providers to assure there are no gaps in services
  • Answer telephones and respond to email inquiries in the office

 

Other Skills and Qualifications:

 

  • To create correspondence(s) where needed
  • Provide reports on services executed
  • To provide procurement department with timely pricing and contracts including terms, warranties, delivery dates, etc.
  • To continually analyse the market based on competitive information and statistical data.
  • To assist the General Manager from time to time as required
    • Ø Any other related tasks assigned by management

 

HSE Roles and Responsibilities

 

  • Following all HSE rules at all times.
  • Stopping any work that they recognize as being unsafe and reporting it to their direct Manager, Human Resources and or CEO.
  • Reporting all accidents and incidents they are involved in or witness to their direct Manager, Human Resources and or CEO as soon as they reasonably can.
  • Using all equipment in the work place as designed and with design operating safety features.
  • Conduct themselves in a professional manner at all times, treating everyone in a cordial and direct fashion.
  • Becoming familiar with the HSE procedures required to perform their jobs safely.
  • Ensuring full compliance with all applicable legislations and site regulations.
  • Attending and actively participate in scheduled HSE training meetings, toolbox talks and HSE programmes.
  • Performing all work in a safe manner.
  • Using all appropriate PPE in a correct manner.
  • Using all Safe Systems of Work available. For example, Job Safety Analysis (JSA's), Permits, Risk Assessment, Checklists etc.
  • Observing good housekeeping practice.
  • Reporting the taking of any medication while on the work place to their direct Manager, Human Resources and or CEO.

 

                                                                                                                                              

 

QUALIFICATIONS & EXPERIENCE

 

  • A minimum of 5 CXC O’ levels including English and Mathematics
  • A certificate in Customer Service
  • Certificate / Diploma in Operations Management / Business Management / CIPS Cert
  • 1-3 years of industry experience or a related customer service experience required
  • Previous administrative experience preferred
  • Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
  • Excellent customer service and problem-solving skills
  • High quality organizational skills
  • The ability to work well under deadlines and to multitask
  • The ability to build relationships and coalitions within the community
  • Excellent verbal and written communication skills
  • Excellent critical thinking
  • Any equivalent combination of skills and experience.
  • Copies of 2 forms of identification
  • Police certificate of character,
  • 1 passport size photo
  • 2 letters of recommendation

 

 

KNOWLEDGE, SKILLS & ABILITIES

 

ü  Excellent interpersonal and communication skills

ü  Excellent planning and organisational skills

ü  Ability to work under pressure and with tight deadlines

 

 

OTHER SKILLS REQUIRED

 

ü  Exceptional customer service/ people oriented

ü  Has a high stress level tolerance

ü  Highly motivated and energetic

ü  Ability to work in a super-fast-paced environment

ü  Ability to work as a team player

ü  Ability to adapt to a dynamic environment

 

Ref: CSR001
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A.M. Industrial Supplies Ltd

A.M. Industrial Supplies Ltd

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