Customer Service Manager

Customer Service Manager

A distribution company located in Kingston is seeking a Customer Service Manager – Business to oversee daily operations, ensure top-tier service for business customers, and drive revenue growth. The ideal candidate will be a results-driven leader with excellent customer service, sales, and supervisory skills.

Key Responsibilities:

• Ensure the business unit meets monthly sales revenue targets.
• Oversee the entire ordering process for business customers, ensuring accuracy and timely delivery.
• Provide leadership to business sales reps, ensuring adherence to company policies and procedures.
• Handle and resolve customer and contractor issues promptly.
• Maintain a clean and organized work environment in compliance with company standards.
• Implement cross-selling and other sales-boosting strategies.
• Oversee the completion of customer quotation requests.
• Monitor and improve customer satisfaction and business growth targets.

Minimum Requirements:

Education:

• At least 6 CXC, City & Guilds, or equivalent qualifications, including Math or Accounts and English.
• Higher education degree preferred.

 Experience:

• Minimum 3 years’ experience in a similar role.
• Proven ability to achieve sales and marketing targets is an asset.

Skills & Competencies:

• Strong leadership and team management skills.
• Excellent verbal and written communication.
• High level of attention to detail and strong organizational abilities.
• Strong time management and multitasking capabilities.

Technical & Other Requirements:

• Supervisory management training certification.
• Computer literacy.
• Valid Food Handler’s Permit.
• Must be able to pass a background check with no record of fraud, theft, or financial impropriety.