Customer Service

Come in and work with us at our Jamaica location! You will be providing exceptional voice support for our clients.

Please use this link to begin the interview process:

 https://app.journeyfront.com/?sr=765b03f5-e7ae-11ee-a99a-0effc46ca69f

Come in and work with us at our Jamaica location! We are looking for fun and enthusiastic full time Customer Service Representatives. You will be providing exceptional voice support for our clients who are enrolled in a debt settlement program. A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and building a positive rapport with our client base to ensure successful completion of the program.

What can Etech offer YOU?

• Servant Leadership culture – we are here to support your success
• Career Development and personal growth opportunities
• Fun atmosphere with unique contests and incentives
• Paid training

What You’ll Need to be successful:

• Previous experience on a customer service-based team, including a strong working knowledge of client service processes with a focus on providing a positive client experience
• Excellent communication skills
• Strong problem-solving abilities
• Organizational and multi-tasking skills with attention to detail
• Ability to remain professional, empathetic, polite, patient, and diplomatic when faced with complex problems
• You are expected to be punctual and ready to report to work as your schedule requires
• You will be exposed to a fast-paced environment and will be expected to be able to adjust accordingly

Requirements

• A minimum of 3 CXC subjects including English is required with a minimum of 6 months call center experience.

• No CXC a minimum of 6 months - 1 year Call Center experience is needed in customer service Voice.

• Candidate must be computer literate.

• Candidates must possess a Valid ID, TRN, and NIS.

• Candidate must be 18 years or older to be considered.

• Flexible to work any assigned Shift any day of the week including weekends and public holidays.

• HEART/NTA Customer Service Certificate is accepted.

• Problem solving skills- ability to access and research multiple sources of data.

WhatsApp your full name contact number to register for an interview after completing the application to 876-318-1326.

Please take the following documents to the interview:-

• Updated Resume
• 1 Passport size picture
• NIS, TRN, ID
• NCB or Scotia Banking details
• Certificates and Qualifications
  

We are located at:

Suite A101-104, Cazoumar Freezone,

1-3 Pimento Way, Freeport,

Montego Bay, St. James, Jamaica

Why Etech?

Etech Global Services is a servant leader organization committed to making a remarkable difference for each other, our customers, and within our communities.

Etech is social!

Check us out on Facebook, Instagram, and LinkedIn (@Etech)

Job Type: Full-time