Customer Service Ambassador/ Payment Facilitator

The Customer Service Ambassador/Payment Facilitator will play a vital role in ensuring an engaging shopping experience for our customers by providing exceptional service while efficiently and accurately processing transactions

Job Summary: The Customer Service Ambassador/Payment Facilitator will play a vital role in ensuring an engaging shopping experience for our customers by providing exceptional service while efficiently and accurately processing transactions. You are expected to utilize your product knowledge and sales tactics, such as upselling and cross-selling products, to assist customers in making informed decisions while maintaining a positive job attitude.

Key Responsibilities:

• Transaction Processing: Efficiently and accurately processes customer transactions using the POS system, ensuring a smooth and quick checkout while accurately accounting for all payments received with minimal cash shortages/overages and proper adherence to cashing procedures and ethical practices.

• Sales Techniques: Utilize upselling and cross-selling strategies to maximize sales opportunities. Suggesting product alternatives when the item is unavailable, ensuring customers feel informed and supported in their purchasing decisions.

• Product Knowledge: Maintain a thorough understanding of products and services to provide accurate information and recommendations to customers. Provide information on current promotions, sales, and customer loyalty programs.

• Customer Engagement: Engage with customers to build rapport and enhance their shopping experience. While providing advice to customers on merchandise selection. Resolve customer issues or complaints promptly and effectively, escalating when necessary.

• Store Presentation: Ensure that products are properly displayed, priced, coded, and cleaned and that shelves are adequately and neatly stocked.

Requirements:

• Five (5) CXC O’ level passes, including Math and English.
• Excellent attendance and punctuality record.

• 2-3 years of proven experience in cash handling and sales in a retail environment.
• Proficiency in point-of-sales operations and ability to accurately balance and reconcile cash.
• Strong retail operations understanding and ability to think critically and multitask in a fast-paced environment.
• Excellent analytical, communication, and interpersonal skills.
• Flexibility to work varied shifts, including evenings and weekends.