Customer Service Agent

Customer Service Agent - Montego Bay

Join Our Team as a Customer service Superstar!

Ready to launch your career with a job that offers great perks, career growth, and the chance to make a real impact every day? We’re looking for enthusiastic and dedicated Customer Service agent to join our amazing team in Montego Bay. 

Job Summary:
We are seeking a dedicated and personable Customer Service Call Center collection agent to join our team. In this role, you will be responsible for supervising a team of agents. Ideal candidates are detail-oriented, have strong communication skills, and can maintain a positive attitude in a fast-paced environment.

Key Responsibilities:

• Handling inbound and outbound calls.

• Referring issues to the support team where necessary

• Working effectively with a team to achieve goals. 

• Collecting/ negotiating on outstanding debts and updating account information

• Maintaining a positive attitude and calmly responding to customers' complaints.

• Troubleshooting issues to find appropriate solutions.

• Listening and responding to customers' concerns, issues, and questions.

Requirements:

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Minimum (1) year experience as a collection/sales agent
• Strong communication skills, both verbal and written.
• Excellent problem-solving skills and attention to detail.
• Familiarity with CRM software and basic computer skills.
• Excelent negotiation skills.

Benefits:
• Competitive salary and bonus opportunities.

• Full-time jobs (instead of short-term contracts)

• Transportation

• Performance bonuses

• Health Insurance

• Life Insurance

• Professional Development opportunities

• Paid time off.

• Fun cultural and community outreach activities

Work Environment:
This position operates in a call center environment. Agents may work shifts that include evenings and weekends, depending on business needs.

Ready to join a dynamic team where you’ll have fun, grow your career, and make a difference every day? If you're excited to take the next step, we want to hear from you!

👉 Apply today and let’s chat about your future with us!