Crematory Operator

We are seeking a dedicated professional to oversee cremation operations, equipment maintenance, and compliance with safety regulations. Responsibilities include performing cremations, record-keeping, customer service, and emergency response. Must have technical skills and attention to detail.

JOB SPECIFICATION

Core Functions:

(a)      Specific Knowledge:

• Knowledge of cremation safety regulations, compliance standards, and security procedures.

(b)     Qualifications and Experience:

• Certificate or Diploma in Mortuary Science, Funeral Services, or Crematory Operations (Preferred)
• High School Diploma with passes in English Language and Mathematics
• Certificate in Supervisory Management or Level 3 NVQ-J Certificate (Desired)
• 1-2 years’ experience in crematorium operations, funeral services, or a related field (Preferred)

(c)      Required Skills and Specialized Techniques:

• Proficient in Microsoft Office Suite (Word, Excel, etc.)
• Strong mechanical and technical aptitude to operate and maintain cremation equipment.
• Organization
• Problem Solving
• Oral and Written Communication
• Interpersonal
• Record-Keeping

(d)     Desired Attitudes/Personal Traits

• Proactive
• Strong work ethic/professionalism
• Empathetic

 RESPONSIBILITIES AND DUTIES

1.      Cremation Operations

i. Perform all cremation procedures following manufacturer guidelines and legal regulations.

ii. Verify all required paperwork and identification tags before cremation.

iii. Ensure proper handling of remains, including placement in burnable caskets and transfer of ashes to urns.

iv.Maintain accurate records of all cremations performed at the facility.

v. Handle large and casketed cremations using proper techniques to ensure safety and efficiency.

2.      Facility & Equipment Management

i. Conduct start-up and shut-down procedures for the crematorium daily.

ii. Perform routine inspections of cremation equipment, including the retort, ventilation, and safety systems.

iii. Troubleshoot and address minor technical issues with cremation machinery.

iv. Coordinate with manufacturers and technicians for servicing, repairs, and compliance inspections.

3.      Security & Compliance

i. Ensure facility security, including arming/disarming alarm systems and monitoring CCTV cameras.

ii. Enforce access control protocols to restrict entry to authorized personnel only.

iii. Adhere to health, safety, and environmental regulations regarding cremation operations.

iv. Implement waste management procedures for medical and general waste disposal.

4.      Administrative & Customer Coordination

i. Serve as the point of contact for funeral homes, ensuring smooth scheduling and communication.

ii. Supervise and train crematorium staff on operational and safety procedures.

iii. Maintain logs and reports on cremations, equipment maintenance, and incidents.

iv. Provide information and support to families regarding the cremation process when necessary.

5. Ensuring compliance with:

i. All the laws of the Country

ii. All the policies and procedures of the Company (Human Resource, Levels of Authority, Procurement Policy) plus any other implemented from time to time.

6. Performing any other duties that may be required

Special Conditions associated with the job:

•  Requires physical activity, including lifting and handling remains.
• Work in an environment with exposure to high temperatures and chemical processes.
• May require flexible hours, including weekends and public holidays, based on operational needs.