Cosmetic Advisor

Duties & Responsibilities:

· Manages large amounts of inbound and outbound calls in a timely manner

· Interviews, obtains and verifies patient information via phone

· Transfers customers to the correct department to ensure continuation of service based on patient needs

· Provides patients with information in preparation for their surgery

· Provides recommendations for hotel and recovery home options

· Makes appropriate modifications to their purchased services when requested

· Processes customer payments

· Generates invoices and conducts financial transactions ensuring they are on track and on time

· Serves as ambassador to patients & resolves any issues as they arise

· Performs clerical and administrative functions such as customer service and record keeping

Required Skills/Abilities:

· Outstanding customer service skills

· Strong time management and organizational skills

· Ability to work with a high sense of urgency

· Ability to efficiently multi-task and prioritize work

Education and Experience:

· 5 CXC to include English and a numerical subject

· Exception: 3 CXC minimum with previous BPO experience.

· Social Media Savvy

· Minimum 1 year of customer service experience

· Basic knowledge of medical terminology preferred

· Plastic surgery knowledge preferred

· HIPPA & OSHA Compliance Certification preferred

Physical Requirements:

· Prolonged periods of sitting at a desk, working on a computer and answering multiple phone calls per day

itel is the largest Caribbean-born customer experience provider and we are now an award-winning international company. We take pride in empowering our teams, treating every member like family.

itel is an equal opportunity employer offering competitive pay, as well as a whole host of benefits designed to support employee comfort, and wellbeing. This includes paid training, opportunities for career advancement & development, as well as medical and life insurance, in a fun and inspiring work environment with great on-site amenities.

All you need is a valid Jamaican National ID Card, a personal commercial bank account (National Commercial Bank or Bank of Nova Scotia), and a valid Police Record Certificate, in addition to having the necessary academic qualifications and experience for the position that best suits you.