Cosmetic Advisor - Concierge

We are looking for seasoned Cosmetic Advisors! Apply today!

Job Summary: The Concierge is a patient’s main point of contact within 24-48 hours of contracting for our services. A Concierge serves as a liaison between the patient and other departments (i.e. Sales, Labs & Clearances, Scheduling) that service the patient from pre-operations to and post-operations.

Duties & Responsibilities:

· Manages large amounts of inbound and outbound calls in a timely manner

· Interviews, obtains and verifies patient information via phone

· Transfers customers to the correct department to ensure continuation of service based on patient needs

· Provides patients with information in preparation for their surgery

· Provides recommendations for hotel and recovery home options

· Makes appropriate modifications to their purchased services when requested

· Processes customer payments

· Generates invoices and conducts financial transactions ensuring they are on track and on time

· Serves as ambassador to patients & resolves any issues as they arise

· Performs clerical and administrative functions such as customer service and record keeping

Required Skills/Abilities:

· Outstanding customer service skills

· Strong time management and organizational skills

· Ability to work with a high sense of urgency

· Ability to efficiently multi-task and prioritize work

Education and Experience:

· 5 CXC to include English and a numerical subject

· Exception: 3 CXC minimum with previous BPO experience.

· Social Media Savvy

· Minimum 1 year of customer service experience

· Basic knowledge of medical terminology preferred

· Plastic surgery knowledge preferred

· HIPPA & OSHA Compliance Certification preferred

Physical Requirements:

· Prolonged periods of sitting at a desk, working on a computer and answering multiple phone calls per day