Collections Officer - Legal
ANSA McAL Group of Companies
- Chaguanas
- Not disclosed
- Permanent full-time
- Updated 22/01/2025
Primarily responsible for ensuring the timely and accurate submission of legal packages for all delinquent accounts identified for assignment for legal action to the Financial Services Sector Legal (‘FSS Legal’) team and to third-party debt collection agencies.
Primarily responsible for ensuring the timely and accurate submission of legal packages for all delinquent accounts identified for assignment for legal action to the Financial Services Sector Legal (‘FSS Legal’) team and to third-party debt collection agencies. The role is within the Collections Department, but the incumbent will be the primary liaison with the FSS Legal Department and with Third-Party Debt Collections Agencies to provide support in the debt recovery, rehabilitation, and legal process.
KEY RESPONSIBILITIES:
| 1. Prepare legal packages for delinquent accounts identified to be assigned for legal action | (a) Peruse the clients’ file and compile, copy and scan all documents for legal packages. (b) Complete the Legal Debt Collection Intake form. (c) Prepare statement to show all payments received, charges and other relevant transactions are applied to the client’s account. (d) Work with internal legal counsel to initiate and follow through on legal actions, such as filing lawsuits, obtaining judgments, and executing garnishments or liens. |
| 2.Ensure the FSS Legal Tracker Report is accurate and updated daily | Review the online legal report daily to ensure all requests from the FSS Legal Department are provided. |
| 3. Customer Communication, Negotiation and Queries | (a) Handle escalated customer accounts and communicate with debtors regarding outstanding balances and legal actions. (b) Negotiate payment arrangements, settlements, and repayment plans to recover outstanding debts. (c) Handles customer information and queries on FSS Legal accounts, with minimum referral to the Supervisor. |
| 4. Coordination with Internal and External Parties | (a) Collaborate with internal departments, such as finance, operations and customer service, to gather necessary information and documentation for legal collections cases. (b) Liaise with external legal counsel, collection agencies, and court officials to facilitate the collections process. |
| 5. Documentation and Record Keeping | Maintain accurate and up-to-date records of all legal collections activities, including correspondence, court filings, and payment agreements. |
| 6. Assist with the management of the Third-Party Collections portfolio | (a) Compile listing of delinquent accounts to be sent to Third-Party Collection Agencies. (b) Assist with monitoring the performance of the agencies. (c) Address any queries on accounts assigned to agencies. (d) Make recommendations to the Management Team on compromise offers. |
| 7. Assist with assignment of accounts to companies performing bailiff services | (a) Peruse the clients’ file and compile, copy and scan all documents for bailiff packages (b) Oversee and monitor the administration of all accounts assigned to company’s providing bailiff services. (c) Liaise with the Sales and Inventory Officer regarding vehicles repossessed or surrendered. |
| 8. Reconcile customer’s accounts & solve queries | Perform reconciliation of client’s accounts in a prompt and efficient manner to solve queries with payments and arrears. |
| 9. Portfolio Reporting | (a) Prepare financial summaries and analysis of accounts to support legal proceedings to FSS. (b) Provide regular reports on the status and progress of legal collections activities, payments received along with updated balances and other data to senior management. |
| 10. Sundry duties assigned. | Perform sundry duties that are assigned. |
EDUCATION AND EXPERIENCE REQUIRED:
• Bachelor’s degree in Business Administration, Finance, Law, or a business-related field.
• Three years working experience of which at least one should be in the field of Legal Collections.
• Experience as a paralegal or working within a Legal Department will be considered an asset.
ANSA McAL Group of Companies
- 9th – 11th Floors, TATIL Bldg, 11A Maraval Rd, Port of Spain, Trinidad, West Indies
- 1 (868) 235-5679/623-3670 - 4
