Collections Field Officer

The Collections Field Officer is responsible for overseeing and executing daily collections functions to reduce and maintain the aged receivables whilst continuously improving the quality and performance of the loan portfolio.

About The Role

The Collections Field Officer is responsible for overseeing and executing daily collections functions to reduce and maintain the aged receivables whilst continuously improving the quality and performance of the loan portfolio.

Key Functions

• Constantly review and analyse all past due accounts
• Make contact and negotiate with delinquent customers for payments daily (telephone call, email or visit)
• Liaise with collection agencies and accounting team regarding payments and related fees
• Suggest payment options, send reminders via online SMS platform, prepare account statements and handle general queries.
• Prioritise accounts deemed as uncollectible and work directly with Head Of Collections and Credit to collect same.
• Coordinate with relevant sales team members to induce payments and reconcile unidentified online payments.
• Undertake field work, inclusive of but not limited to:
• Retrieval/Stamping of Certificates of Title
• Replacement/Renewal of M.V Documents; Certificates of registration/fitness/titles
• Mailing of stator notices
• Perform any other related duties as assigned.

Qualifications

• Degree in Business Administration, Accounting or Related Field
• Proficiency in Microsoft Excel, Word and basic skills in PowerPoint
• Minimum 3 years’ working experience in collections services