Collection Officers

A well-established Collection Agency is seeking experienced collection officers to join our growing team. This position provides the opportunity to earn unlimited income while affording the opportunity to utilize your negotiating and persuasive skills.

We are seeking experienced collection officers to join our growing business. In this role, you will be responsible for collecting outstanding debts owed to our clients whilst providing excellent customer service. As a collection officer, you will also be responsible for negotiating with customers and setting up payment plans.

If you think you are that person, let us hear from you.

 Collector Duties and Responsibilities

• Contact and communicate with customers using various modes of communication
• Negotiate repayment and financial plans with customers
• Prepare reports on progress of collection efforts on a monthly basis
• Initiate late payment notices to relevant parties
• Inform customers of their payment status and timelines for repayment
• Follow up on late payment notices
• Address questions or complaints in a timely manner
• Update all accounts on the system to keep records of payments up to date
• Accurately documenting all information pertaining to accounts
• Maintain adequate attendance and adhere to company policies 
• Maintain confidentiality of the company, client and customers information 

 Collector Requirements and Qualifications

• Minimum of 5 CSEC inclusive of English Language and a numeric subject
• One (1) year experience in Collections/Debt recovery would be an asset
• Proficient computer skills, Microsoft Office Suite (particularly Word and Excel)
• Strong oral and written communication skills required
• Strong negotiating and persuasive skills required
• The Collection Agent should have excellent customer service and negotiating skills

We wish to thank all applicants for their interest. However, only suitable candidates will be contacted.