Client Services & Technical Assistant

Client Services & Technical Assistant

Jamaica Institute of Financial Services is seeking a motivated and detail-oriented Client Services & Technical Assistant to join their team. The successful candidate will be responsible for providing efficient customer service, technical support, and maintaining the company's website. This role requires excellent interpersonal skills, a strong commitment to customer satisfaction, and the ability to manage multiple tasks effectively.

Key Responsibilities:

• Receptionist Functions:
• Answer incoming telephone calls professionally and enthusiastically.
• Respond to queries, take messages, and direct calls appropriately.
• Greet and direct visitors, and manage incoming and outgoing mail.
• Website Maintenance:
• Monitor and update the company website to keep it current.
• Liaise with the Web Master and upload pictures and media after events.
• Program Support:
• Develop digital flyers and brochures.
• Assist with marketing efforts, including follow-up calls.
• Prepare materials for courses and ensure the training room is orderly.
• Analyze and prepare evaluations for workshops, seminars, and conferences.
• Technical Support:
• Send electronic meeting invitations.
• Assist students and facilitators with the electronic platform.
• Provide technical support for online activities and invigilate electronic exams.
• General Duties:
• Maintain an accurate filing system and news clipping of relevant activities.
• Ensure the office is clean and assist with various administrative tasks.
• Distribute cheques and ensure the collection of outstanding payments.
• Suggest improvements for systems and develop relevant procedures manuals.

Requirements:

• Certificate/Diploma in Customer Service.
• 5 CXC Subjects, including Mathematics and English Language.
• At least 2 years of customer service experience in a customer-facing role.
• Basic knowledge of MS Office and web marketing trends.
• Strong follow-through, problem-solving, and administrative skills.
• Graphic design skills are an asset.
• Ability to maintain confidentiality and a professional demeanor.