Claims Technician

The Claims Technician will be required to assist with the claims handling activities within the Claims Department and administer efficient customer service.

Job Description

• Assist the Claims Administrator, Senior Claims Administrator and team members within the Operations Team of the Claims Department.
• Analyse claims made on the Company and to negotiate amicable fair settlements.
• Authorize claims, determine liability and process claims correspondence within the Team.
• Analyse and identify trends in claims data and in the industry as a whole. Also, to advise Underwriting.
• Assist in the training and development of new members of the Claims Team.
• To follow up daily statements submitted by repairer and to prepare Claims Payment Requisitions.
• Maintain registers for customer updates, ensuring high service levels of timely customer communication.
• Make court appearances on behalf of the Company and to give evidence if called upon to so do.
• Maintain a high standard of professionalism, customer service, image and company loyalty.
• To preform duties as a relief Customer Relation Representative when required.
• To accept and perform such other relevant duties that may be assigned by the Company’s Management and which would assist the organisation achieve its goals and objectives.
• Any other related duties.

Qualifications/Education & Experience Requirements

• Associates Degree or Cert CII
• Professional qualification in Insurance, Risk Management or Claims will be an asset
• Minimum of 2 years’ experience in related field.

Required Skills

• Proficiency in the use of Microsoft Office applications
• Excellent customer service, communication and interpersonal skills are essential
• Good problem solving and decision-making skills
• Able to meet deadlines and work with minimal supervision in a fast-paced environment.