Chief Executive Officer Trinidad & Tobago

Company description:

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date. 

With the Better-Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.  

Job description:

Job Title: Chief Executive Officer – Trinidad & Tobago

Primary objective of the job:

The Chief Executive Officer (CEO) is responsible for providing strategic leadership and direction to drive the organization’s growth and profitability. This involves developing and executing a clear vision, enhancing customer satisfaction, fostering innovation and technology adoption, adhering and driving compliance while accelerating growth and delivering cash in a cost containment manner and building strong stakeholder relationships.

Ultimately, the CEO aims to position the company as a market leader by balancing operational efficiency with financial performance and delivering high-quality services to customers.

Main Duties and Responsibilities:

Strategic Planning

• Setting the overall vision and strategic direction of the company, including identifying market opportunities, competitive positioning, and long-term goals.

Operational Oversight

• Ensuring efficient day-to-day operations, overseeing all departments, and ensuring that business objectives are met.

Financial Management

• Managing the company's financial health, including budgeting, forecasting, and securing funding for growth initiatives.

Regulatory Compliance:

• Navigating the complex regulatory environment specific to the telecoms industry, ensuring compliance with laws and regulations.

Technology

• Staying abreast of technological advancements and driving innovation to maintain competitiveness and improve services.

Customer Focus

• Enhancing customer experience by understanding customer needs and leading initiatives to improve service delivery and satisfaction.

Talent Management

• Leading human resources strategies, including recruitment, training, and retention of key talent to build a skilled workforce.

Stakeholder Engagement

• Building and maintaining relationships with stakeholders, including government entities, and partners, to foster collaboration and support.

Risk Management

• Identifying potential risks to the business and developing strategies to mitigate them, particularly in areas like cybersecurity and market competition.

Sustainability Initiatives

• Leading efforts to adopt sustainable practices within the company and contribute to environmental and social governance (ESG) goals.

Academic Qualifications and Experience Required:

• A Master’s Degree in Management, Marketing, Finance, Economics or any other business related field. The equivalent of the same in working experience is also acceptable for the position. 

• Possesses 10 years of experience working in a senior role, within a fast-paced and highly competitive environment. The candidate must also have had substantial and successful experience leading a company towards the achievement of business KPI’s
• A suitable candidate will demonstrate strategic vision, leadership, and a hands-on approach to drive business success in a dynamic and competitive landscape.

Functional Skills:

• Have polished presentation, communication, and analytical skills

• Have an adaptive style in being able to communicate often technical ideas in simple terms

• Have strong organizational skills, being able to manage multiple projects at once