Central Command Centre - Generalist

CCC - Generalist

Main Purpose of Job

The general purpose of this position is to ensure that the Central Command Centre various functions are supported and SLAs are met and maintained.

Key Activities & Responsibilities     

•  Professionally and promptly answer all phone calls and ensure all missed calls are returned.
•  Actively manage rostering processes and ensure rostering is logically sound and efficient.
•  Ensure rosters information are accurate and maintained
•  Ensure shifts arbitrated are accurate and submitted based on SLAs
•  Cover shifts and arrange schedules due to absenteeism
•  Assist security officers with the booking challenges
•  Manage all active shifts and ensure that dropped or auto-ended shifts are handled according to the  SOP’s
•  Prepare accurate daily, weekly and monthly reports
•  Attend to all security contact queries and concerns
•  Monitor alarm and alerts received via the various monitoring and vehicle tracking platforms
•  Manage dispatches and incidents
•  Process incoming alarm signals with accuracy, verify authenticity and assess for potential breaches.
•  Audit shifts arbitrated, roster changes, IDs and AVL systems that are non-communicating
•  Escalate issues to relevant persons as directed by standard operating procedures
•  Support the team goals by assisting other team members with difficult or time-consuming deadlines
•  Champion organizational values and culture  

Qualification & Experience

• Associate Degree in Business Administration or Equivalent
• Supervisory Management Certificate
• Customer Service Certificate
• Computer Literate – Microsoft Word, Excel etc
• Basic accounting, IT and Logistics experience (would be an asset)
• Minimum of two years working experience

 Knowledge & Skills Required

• Must be customer service oriented
• Must have sound oral and written communication skills
• Strong Team player

Please submit Applications by Tuesday, January 28, 2025

We thank all respondents for their interest, however, only shortlisted candidates will be contacted.