CUSTOMER SERVICE REPRESENTATIVE

CUSTOMER SERVICE REPRESENTATIVE

Primary Objective:

The customer service representative is responsible for assisting existing and potential customers with product and service inquiries with prompt efficiency in a professional, friendly and courteous manner. You will be responsible for customer retention by addressing customers’ concerns and providing follow-through and updates regarding customers’ queries and or complaints. You will be required to liaison with various departments within the company to ensure customers’ complaints are resolved in a timely manner.

Key responsibilities and accountabilities:

• Prepare customers’ orders by confirming quotations in CRM software & or billing in Sage Accpac.

• Answer product and service inquiries and close sales.
• Resolve customers’ queries/ complaints via email, face-to-face, telephone and
• WhatsApp.
• Update customers on the progress of orders/ delivery by liaising with the various
• departments.
• Service in-house accounts as well as assigned customer service accounts.
• Retain existing customers by maintaining follow-up on Non-Account Executive accounts.

• Manage transactions for cash accounts.
• Prepare delivery slips for short-supplied items and delivery slips/ picking slips for
• exchanges.
• Participate in stock-taking exercise.
• Receive the return of small items on behalf of the warehouse.
• Assist customers assigned to Account Executives when they are out of the office or unavoidably unavailable
• Any other duties, as assigned

Skills & Specifications:
• A strong people oriented individual that has the ability to drive sales
• Ability to operate under pressure, achieve goals and meet deadlines.
• Ability to work independently and take initiative with minimal direction.
• Build excellent working relationship to attain goals.
• Work collaboratively as a team member.
• Be self-motivated, confident & energetic.
• Communicate excellently both orally and written
• Excellent Customer Service Skills
• Excellent Communication and Phone Skills
• Excellent Organizational Skills
• Excellent Problem Solving Skills
• Must be able to Multi-task
• Positive Attitude and Strong Work Ethic

Qualifications:
- A minimum of 5 GCE O'Levels / CXC / CAPE passes (inclusive of Mathematics and English)
- Sales Experience, an asset

Only shortlisted candidates will receive a reply.