COLLECTIONS MANAGER (Revised)

The Collections Manager assumes responsibility for the Credit & Risk Units, overseeing the departments, ensuring targets are consistently met in accordance with the company’s best practices and compliance standards.

Main Duties and Responsibilities:

• Monitor and analyze the performance of Credit and Risk portfolios by making adjustments and internal and external recommendations when and where necessary to ensure client and company targets are met.
• Continuously review and amend collections workflows to ensure appropriate operating procedures are in place and adhered to across the recoveries cycle, inclusive of tele-collections, skip trace and/or field, as well as legal action to maximize efficient and effective recovery.
• Enforce a strict and dynamic Quality Control program by developing and implementing policies and procedures in accordance with latest industry best practices, client requirements, and international compliance laws and regulations.
• Ensure recruitment, training, development, appraisals, workload allocation, supervision and other management activities are carried out in accordance with company expectations.
• Provide real time guidance and oversee training programs on a timed basis to the Receivables and Collections units to ensure the company’s image and customer service standards are consistently maintained and enhanced.
• Develop and maintain a Performance Assessment program.
• Provide the Executive Management with updates on strategies, performance, and emerging market opportunities and threats.
• Deliver innovative analytics that focus on growth and efficiency. 
• Develop and implement correspondence prototypes and telephone techniques for effective collection procedures.
• Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed these goals.