Business Support Specialist - Infrastructure

IT Infrastructure position focuses on the design, integration, implementation, and maintenance of hardware and software systems, as well as cloud services.

• Perform general maintenance and resolve complex network/system/hardware/software issues.
• Install and maintain servers, desktops, operating systems, VoIP infrastructure, printers, firewalls, switches, and cabling.
• Oversee data backup, replication, and health reporting.
• Data center environment and security management
• Provision and maintain virtual server infrastructure.
• Monitor server health and resource utilization.
• Monitor and maintain cloud services such as SaaS and STaaS and troubleshoot cloud-related issues.
• Test and update business continuity mechanisms.
• Conduct infrastructure monitoring and event management.
• Manage data center facilities, and local and wide area networks.
• Support application installation for business units.
• Manage hardware lifecycles and maintain an up-to-date inventory.
• Maintain up-to-date documentation.
• Supervise and schedule 3rd party support and interactions.
• User support for desktop infrastructure.
• Administer and maintain end-point security.

• First degree in Computer Science or related field
• At least 5 years’ experience
• Basic project management experience
• Working knowledge of Windows Server administration in a domain environment, Hypervisor and Microsoft 365 cloud services would be an asset.

• Excellent self-management and organizational skills.
• Customer service focused with a commitment to excellence.
• Flexible working outside of normal working hours when required.
• Team player with problem-solving abilities.
• Strong communication and stakeholder management skills.