Branch Manager

The Branch Manager has the responsibility for the overall leadership of the branch, to attain and exceed targets relative to business growth, service delivery, operational excellence and staff engagement while maintaining and adhering to the companies’ policies and procedures.

The Branch Manager has the responsibility for the overall leadership of the branch, to attain and exceed targets relative to business growth, service delivery, operational excellence and staff engagement while maintaining and adhering to the companies’ policies and procedures.

Responsibilities 

• Liaise and meet frequently with Regional Sales Manager to ensure cohesion with the company’s set out objectives and targets to ensure efficiency as well as to share new ideas.
• Supports the business development efforts of the branch through meeting with local business professionals, companies and key business owners and speaking at member functions and responding to correspondence if necessary.
• Responsible for meeting with Branch staff regularly including performance reviews with Business Development Representatives and Administrative Assistant.
• Prepare weekly planner & reports to send out to Regional Sales Manager, which track performance in loan growth and delinquency management.
• Create and promote a culture of superior engagement and service for the branch, through continuous motivation, guidance and coaching of employees
• Ensure that all client issues/inquiries reported to the Branch are properly addressed and resolved.
• Work closely with Regional Sales Manager in the development, implementation, and support of branch training plans.
• In Conjunction with Collections and Legal Officer, review poor performing loans and take necessary steps to mitigate risk of bad debt loans.
• Review & sign off on petty cash receipts.
• Review daily collections. 
• Conduct interviews with prospective loan clients both in-branch and off-site to assess their eligibility for various loan products.
• Evaluate applicants' financial status, credit history, and property assessments to determine loan feasibility and pre-approval eligibility.
• Research the market for identifying new business and opportunities.
• Performs other duties that may be requested by the Regional Sales Manager.