We are seeking a dynamic Branch Manager to oversee daily operations, lead our team, and ensure smooth and efficient service for our customers. If you have strong leadership skills, a passion for customer service, and thrive in a fast-paced environment, we'd love to have you join us!
CORE FUNCTION
The branch manager oversees and manages the daily operations of the branch.
REPORTING AND ORGANIZATIONAL RELATIONSHIPS
- Reports to: Retail Operations Manager
- Direct supervision given to: Branch Personnel
- Liaise with (internally): Other Branches, Head Office Departments
- Liaise with (externally): Customers, Suppliers
RESPONSIBILITIES AND DUTIES
- Conduct regular inspection of the branch facilities to ascertain proper standards of hygiene and sanitation are being maintained.
- Oversee food preparation, presentation and storage to ensure food health and safety regulations compliance.
- Monitor inventory and ensure food supplies and other branch essentials are adequately stocked.
- Prepare daily bank lodgments and maintain proper accounting records.
- Monitor the branch cash flow to prevent pilfering.
- Prepare branch employees’ work schedules.
- Ensure timely opening of branch and follow opening and closing procedures.
- Review customer surveys to develop and implement ways to improve the branch customer service experience.
- Ensure that customers' complaints are handled professionally and promptly.
- Ensure the appropriate level of human resources is maintained in the branches to facilitate branch objectives.
- Solicit and implement methods the branch can utilise to cut waste, decrease cost, improve profits and implement strategies agreed on efficiently and timely.
- Ensure that pest control activities are carried out in accordance with prescribed standards.
- Ensure that appropriate temperature readings are maintained for all requisite areas.
- Ensure adherence to company policies and operational procedures by branch employees.
- Identify and recommend appropriate training for the optimum development of employees.
- Conduct quarterly performance appraisals in accordance with the prescribed standard.
- Schedule and conduct monthly staff meetings.
- Develop and execute a business continuity recovery plan for emergencies.
- In conjunction with other managerial personnel, create a harmonious working environment for all employees free from discrimination and harassment.
- Ensure turnaround time for serving customers is maintained at a maximum of 180 seconds.
- Ensure that all frontline staff use the company’s standard welcome lines.
- Ensure that all frontline staff maintain a pleasant countenance.
- Perform any other related duty that may be assigned.
EDUCATIONAL REQUIREMENTS AND EXPERIENCE
- A minimum of a BSc in Business Administration or equivalent
- A minimum of one (1) year experience at the managerial level or three (3) years at the supervisory level
- A current Food Handler’s Permit
REQUIRED SKILLS
- Excellent interpersonal and customer service skills.
- Excellent motivational and mentoring skills
- Ability to effectively communicate both orally and in writing.
- Good decision-making, planning and problem-solving skills.
- Must display initiative and ability to work independently.
- Ability to stand for extended hours.