Branch Ambassador (Tobago)

The incumbent will create a welcoming in-branch experience, guide clients, and ensure satisfaction through service and transaction support.

Job Summary:

The incumbent will be responsible for the in-branch client experience by creating an enjoyable and welcoming atmosphere, providing information and guidance to help clients access desired solutions. This is achieved by but not limited to providing general service and information to clients who access the Branches’ products and services, directing clients to have their needs fulfilled, initiating transactions, and performing general activities geared towards ensuring the satisfaction of visitors and clients. 

Key Responsibilities:

• Ensures a positive JMMB Bank Client Experience by greeting each client and visitor and screening him/her to ascertain the purpose of the visit, logs visit and directs the visitor to the appropriate Team Member, monitoring and managing the wait time and flow if clients and providing initial assistance to clients Monitors client’s wait time in the waiting area. Manages the client’s On-boarding process. 
• Supports client’s requests (Non-technical transactions e.g. card dispatch, issuance of letters, issuance of forms, account information etc), Facilitates and collates client feedback, addresses client queries directly where possible.
• Provides general Administration Support to the Department and backfills for Tellers/Client Support Officers where necessary.
• Monitors work environment, particularly the lobby, to ensure ergonomic needs are met, adequate supply of forms, envelopes, paper is always in place and are aesthetically pleasing to Team Members, Clients and Visitors and Supports the maintenance of amenities provided for clients by escalating any coffee station needs to the appropriate team member.
• Perform other related duties as assigned.