Associate Manager

Fusion BPO is looking for a Program Manager. The ideal candidate will be responsible for overseeing his assigned LOB whilst providing an inspired sense of leadership to a large matrixed and non-matrixed team

FUSION BPO SERVICES:

153 ORANGE STREET,

KINGSTON

Tel# 876-619-8000-1 

We are looking to fill the following post:

• Associate Manager
• Quality Analysis
• Trainer

Job Summary: The Program Manager (PM) is responsible for overseeing his assigned LOB whilst providing an inspired sense of leadership to a large matrixed and non-matrixed team. This role provides significant contributions to activities related to customer satisfaction, client relationship management, and program management. The Program Manager will work closely with the Operations Manager to ensure operations and financial targets are met or surpassed. The Program Manager MUST HAVE EXPERIENCE IN WORKING WITH AT&T LOB.

Responsibilities:        

• Supervise and coordinate the work of operational staff to meet predefined goals and objectives.
• Implement process improvements to enhance operational efficiency.
• Partner with other leaders to assist in budget planning and cost control measures.
• Maintain records and prepare reports on operational performance.

• Develop goals that complement the overarching business goals of the company/client and coordinate staff to continually meet and exceed goals.
• Communicate with clients to build and maintain a strong working relationship.
• Meet or exceed the target provided on Monthly basis by Operations Manager and Client.
• Weekly review with Operations manager to ensure that team is on success path.