Assistant Manager

This position is responsible for assisting the Bakery Manager in the management of all aspects of the operations of the store during business hours especially maximizing net operating income and maintaining the Core Values and Mission

ESSENTIAL FUNCTIONS AND BASIC DUTIES
i. Assist in managing the day-to-day branch operations with the goal of increasing sales,
reducing expenses and maximizing net operating income in accordance with monthly
budget;
ii. Assist in driving and delivering periodic operating plans including sales, profitability and
management and employee turnover targets;
iii. Assist in directing and coordinating the activities of all staff though work plan priorities in liaison
with the Operations Manager;
iv. Assist in conducting and monitoring monthly physical inventory;
v. Assist in monitoring inventory levels, production and wastage to ensure adequate control of
cost of goods without compromising product quality;
vi. Encourage teamwork and high levels of staff morale through conflict resolution, coaching, bi-
monthly meetings and daily communication to branch staff and operations manager.
vii. Assist in monitoring staffing levels and labour costs to maximize efficiency and control
expenses;
viii. Assist in monitoring product quality and customer service to ensure requisite operational
standard.
ix. Assist in the preparation of Performance Reviews for support staff
x. Direct and supervise the ongoing and periodic cleaning and maintenance of all equipment
and physical facilities in accordance with manufacturers’ instructions and applicable health
standards and company guidelines;
xi. Assist in monitoring customer preferences and directing innovative guest interactions and
suggestive selling techniques via sampling in front of the bakery, behind the hot plate and at
the register on a daily basis;
xii. Maintain a working knowledge and understanding of relevant accounting processes (Profit
and loss, cash flow, accounts payable and receivable and operating profit);
xiii. Respond and resolve customer complaints to achieve satisfactory resolutions
xiv. Assist in monitoring and ensuring compliance with all company policies and procedures and
report breaches to Operations Manager;
xv. Assist in ensuring that employee attendance and payroll records are accurate and up-to-date
and that time card reports are submitted weekly;
xvi. Assist in ensuring the prompt completion and transmission of end of day reports and petty cash
reports and submit on a daily basis to Accounts Department;
xvii. Assist in managing back office administrative duties in an accurate and timely manner;
xviii. Assist in operating the bakery against “critical few” and full field review standards;
xix. Participate in monthly meetings as directed by Operations Manager and Managing Director;
xx. Assists in the training of new entrants
xxi. Any other relevant duties.