Assistant Housekeeping Manager

It is the responsibility of the Assistant Housekeeping Manager to assist the Executive Housekeeper in managing the administration and operation of the Housekeeping, Laundry, and Public Areas staff to ensure cleanliness, hygiene, and presentation meet the highest standards of service.

Roles & Responsibilities

• Ensure the inspection of the rooms, ensuring that they are in optimal conditions of cleanliness and maintenance, so that the standards of services and satisfaction to the Guest are met and detect needs and establish programs of cyclical deep cleaning, rehabilitation, redecoration, improvements, etc.
• Ensure the implementation of standards of cleanliness, presentation, supplies and amenities in rooms and common areas, in accordance with what is established for each type of room.
• Ensure that visual inspection tours are carried out, verifying the condition of corridors, wardrobes, stairs, elevators, and basements, to keep the room areas and public areas clean and presentable.
• Participate in the selection and evaluation of Housekeeping, Public Areas, and laundry staff.
• Inform, monitor, and train Housekeeping, Public Areas and Laundry employees in the company's policies, processes and procedures.
• Lead, listen, and converse with team members to engage them in achieving KPIs.
• Ensure compliance with schedules, disciplinary rules, and assigned tasks.
• Follow up on guest feedback with the goal of understanding areas of opportunity and their expectations.
• Establish action plans together with the team, with the aim of ensuring guest satisfaction.
• Verify the incidents detected in the service audits, to make the necessary modifications or corrections.