Assistant General Manager

A very sound training (facilitator) background is an asset. Effective oral and written communication skills Ability to understand, analyze, and interpret financial statistics. Exceptional levels of Customer Service Ability to Recruit, train, monitor and develop employees

Job Title:                               Assistant General Manager,

Department:                          Administration,  

Report to:                              General Manager

Subordinate Personnel       ·   Department Heads and Senior Supervisors

                                       ·   All Line Supervisors

                                       ·   All other employees

General Scope & Purpose:

The effective management of all aspects of the operations in the hotel, including revenues, customer satisfaction, budgets (departments’ operational expense), inventories, health, safety and hygiene.

Basic Requirements

1. 1.     Possess a degree or equivalent in preferably Hotel Management
2. 2.     Minimum four years or more in hospitality or related field – with emphasis on hotel management experience
3. 3.     Manage the overall operations of the hotel.
4. 4.     Experience of managing a team of over 50 persons (managers, supervisors & line employees)
5. 5.     Flexibility to response to different work situations
6. 6.     Work flexible hours - Perform duty manager responsibility.
7. 7.     Knowledge of hotel standard operation procedures and protocols
8. 8.     Standards and quality oriental (attention to detail is paramount)
9. 9.     Knowledge and experience in Human Resources is an asset – recruitment-training-development
10. 10.  Assist General Manager in the day to day operations of the hotel

JOB TASK:

Operations:

1. Responsible for the day-to-day operation of the hotel.
2. Ability and experience of organizing departments to perform their duties, maintain areas and equipment in compliance with the company stipulated standards.
3. Maintain high level of moral within all departments, while developing a good working relation with all others departments, through cooperation and communication.
4. Conduct weekly meetings with HODs in respective departments to address issues, highlight improvements, set goals and targets
5. Deputize in the absence of the General Manager

 Service:

1. Maintain exceptional level of quality service in accordance with the company standard.
2. Responsible for maintaining and improving service standards delivered to hotel guests (residents and non-residents)
3. Effective oral and written communication skills to respond all guest complaints in-house, on review sites and direct email. 

  Financial:

1. Ability to understand, analyze and interpret monthly financial report and action where necessary.
2. Ability to maintain effective Cost Control in all areas of the hotel
3. Ensure proper yield management is in place to maximize our room stock, food stock, beverage stock and revenue generation – through the various departments.

Training:

1. Oversee or coordinate customer service training with service departments on a weekly basis.
2. Conduct or coordinate Health, Safety and Hygiene training every three months for all staff.
3. Conduct six months evaluation of all Managers and Supervisors and ensure HODs or Supervisors do it for line employees.
4. Conduct supervisory training for supervisory personnel in all departments.

Other

• Perform any other reasonable duties that may be requested by the General Manager or Directors of the company from time to time.