Applications Administrator

The Application Administrator is responsible for the effective monitoring of the applicant’s holistic experience for retailer onboarding process from application to terminal installation, relocation and retrieval to ensure expert service delivery in a timely manner as set out by the Company.

Supreme Ventures Services Limited, a subdidairy of Supreme Ventures Limited, is seeking to hire an Applications Administrator for the Aplications Department. The incumbent is responsible for providing administrative support to the unit by ensuring that Retailer documentation/information is maintained and adequately filed, while performing the following duties:

Duties and Responsibilities:

• Monitor the applicant’s holistic experience from application to terminal installation/relocation/retrieval to ensure expert service delivery in a timely manner as set out by the Company.

•  Maintain an accurate database by utilizing the lottery Enterprise System software, whilst being responsible for updating Retailer information to the CRM Lottery, Sports Betting and Horse Racing database as stipulated by the company.

•  Initiate and maintain contact with applicants regarding their application submission as it relates to their requirements, deadlines and application process.

•  Provide consistently high quality service by responding to customer queries relating to application submission, rejection and installation process

•  Respond to telephone, emails, and in person enquiries from applicants in a timely manner

• Work effectively with the Business Development Officers and Manager in ensuring all the required documentations are received in accordance the application/compliance checklist.  To be conversant with Lottery, Sports Betting and Horse Racing conditions and sound practices and to have a good knowledge of their relevant SOPs.

•  Ensure proposed Retailer submission file is completed and reviewed by Manager to ensure full compliance and adherence to company policies and procedures.