Airport Badging Administrator - Trinidad

As the Airport Badging Administrator, you will be the responsible for managing and processing the issuance, renewal, and revocation of airport ID.

As the Airport Badgeging Administrator, you will be responsible for managing and processing the issuance, renewal, and revocation of airport identification badges in compliance with federal regulations, airport security protocols, and company policies. This role ensures that all engineering resources requiring access to secure areas of the airport are properly vetted and have the necessary credentials.

Responsibilities:

• Process applications for airport identification badges, ensuring all required documentation is complete and accurate.
• Conduct background checks and security screenings in compliance with Transportation Security Administration (TSA) and other regulatory requirements.
• Issue, renew, and revoke airport badges as required, maintaining an accurate database of all badge holders.
• Ensure all badging activities comply with federal, state, and local regulations, including TSA and airport security guidelines.
• Monitor badge access levels and ensure they are appropriate for the individual’s role and responsibilities.
• Conduct regular audits of badge holders and access levels to maintain security integrity.
• Serve as the primary point of contact for employees, contractors, and vendors regarding badging procedures and requirements.
• Coordinate with airport security, human resources, and other relevant departments to resolve badging issues or concerns.
• Ensure all badge holders are aware of their responsibilities regarding badge usage and airport security protocols.
• Update training materials and programs as regulations and policies change.
• Maintain and update the badging database, ensuring all records are accurate and up-to-date.
• Generate and analyze reports on badge issuance, renewals, expirations, and security incidents

Requirements:

• Excellent verbal and written communication skills
• 2 years’ experience in a customer-facing / customer service role, with an IT background for the role holder to perform fully and effectively in the job
• High proficiency using IT systems preferably workforce management systems and call management systems (ServiceNow).
• Proficient in English and Spanish to a business fluent level, both spoken and written
• Excellent use of MS Office products and O365
• Ability to manage time-sensitive matters and resolve issues through to completion.
• Self-motivated with a willingness to learn and adapt to any new change or situation
• Process-driven with the ability to be innovative.
• Excellent interpersonal skills; ability to communicate with customers at all levels 

Location and Schedule:

• You will work Monday to Friday, from 9am to 6pm
• You will enjoy an annual salary between 78,000 and 84,000 TTD, a benefits package, a friendly and supportive work environment, and training and development opportunities.
• This is an onsite position at our office at 97 Uriah Butler Highway, Charlieville, Changuanas.

What We Offer:

• Personal & Professional Development: Unlimited access to professional and personal training.
• Diversity, Inclusion & Belonging: A culture that celebrates individual uniqueness.
• Competitive Salary: Based on experience and suitability.

   
About Us:
ESP Global Services, since 1992, has provided 24/7 Global IT support. We're ITIL-aligned, ISO-accredited, and committed to exceeding expectations. Join our equal-opportunity community, where passion meets service excellence.
  
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