social media community manager

Strong understanding of various social media platforms, their functionalities, and best practices. - Proficiency in social media management tools and analytics platforms.

Job brief

We are looking for a Qualified  Community Manager to join our team. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you.

Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.

 Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

 Responsibilities

- Monitor social media channels for customer inquiries, comments, and feedback, responding promptly and professionally to build trust and rapport.
- Collaborate with customer support teams to address customer concerns and inquiries through social media channels effectively.
- Initiate and manage online discussions, fostering a sense of community and encouraging customers to   share their experiences.

 -Coordinate with design and content teams to ensure visual and messaging consistency across all social media platforms.

• Set and implement social media and communication campaigns to align with marketing Strategies.
• Set and implement social media and communication campaigns to align with marketing strategies
• Provide engaging text, image and video content for social media accounts
• Respond to comments and customer queries in a timely manner
• Monitor and report on feedback and online reviews
• Organize and participate in events to build community and boost brand awareness
• Coordinate with Marketing, PR and Communications teams to ensure brand consistency
• Liaise with Development and Sales departments to stay updated on new products and features
• Build relationships with customers, potential customers, industry professionals and journalists
• Stay up-to-date with digital technology trends

 Requirements skills 

-  Strong understanding of various social media platforms, their functionalities, and best practices.

- Proficiency in social media management tools and analytics platforms.

Requirements and skills

• Proven work experience as a community manager
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
• Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
• Excellent verbal communication skills
• Excellent writing skills
• Hands on experience with social media management for brands
• Ability to interpret website traffic and online customer engagement metrics
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask
• BSc degree in Marketing or relevant field