eLearning Support Specialist

Achieve Test Prep seeks an eLearning Support Specialist with a proven record of reliability and flexibility. Responsibilities include managing cases, chat support, overseeing lessons, team support, and reporting. This role reports to the eLearning Operations Supervisor.

Support Specialist (eLearning)

FULL-TIME | ELEARNING | OUTSIDE OF THE UNITED STATES

Job Description

Achieve Test Prep is seeking an eLearning Support Specialist with a successful track record as a reliable, committed, and flexible worker. The role encompasses diverse responsibilities, including managing cases, providing chat support, overseeing lessons, supporting the team, handling cases, and generating reports. The position directly reports to the eLearning Operations Supervisor.

Responsibilities

• Verify and update start dates for classes.

• Schedule tutoring sessions according to instructor schedules.

• Monitor lessons to evaluate appropriate start and end times.

• Assist in queries related to the Learning Management System (Moodle)

• Respond to and handle complaints and concerns related to eLearning.

• Provide effective chat support with strong communication abilities.

• Execute schedule coordination tasks as assigned.

• Offer dedicated support to both instructors and customers, ensuring a positive experience.

• Collaborate closely with the Customer Service team to manage inquiries related to exams and courses.

 Desired Skills and Experience

• High school diploma and scheduling expertise are preferred.

• Tech-savvy and highly capable of navigating and improving an eLearning environment

• Ability to manage multiple projects and deadlines

• Knowledge of salesforce platform and development trends and processes

• Strong critical thinking and decision-making skills

• Thrives in an independent, fast-paced work environment

• Proficient with Microsoft Office and Google Workspace productivity software

• Fluent oral and written communication skills in English.

• Flexible schedule - the ability to overlap at least 4 hours during a 5 am-5 pm EST workday.