eCommerce Support Specialist

The eCommerce Support Specialist is a critical point of contact for incoming eCommerce projects and inquiries from our partners. You will be a primary contact by email/phone for managing communication across multiple platforms, fielding customer calls and helping customers with other daily tasks.

Company Description:

Proforma is the leader in the printing, promotional products, and packaging industries. We service over 80% of the Fortune 500 companies by providing the most innovative and cutting-edge product and service solutions through more than 650 offices worldwide.   Known for our award-winning, proprietary technology platform, Proforma is widely known as the industry's technology and business success leader.  Our fully integrated E-Commerce platform is specifically designed for the promotional products industry and provides world-class features that help our partners increase brand awareness and increase sales.

Job Summary:

Proforma is seeking an eCommerce Support Specialist to join our eCommerce team.  The eCommerce Support Specialist is a critical point of contact for all incoming eCommerce projects and inquiries from existing and potential partners.  You will be a primary contact by phone or email for managing communication with customers across multiple eCommerce platforms, fielding customer calls and helping any other customer facing daily tasks required.

Responsibilities:

• Be a primary contact for customer inquiries about our eCommerce capabilities
• Provide knowledgeable answers to customer phone and e-mail inquiries regarding products, order workflow and general technical capabilities
• Develop collaborative, positive working relationships with staff across our 650 distributor partners
• Able to communicate concisely our company policies to client
• Accurately update and maintain customer records and company information in multiple systems
• Escalates customer service inquiries when necessary to the correct departments and management
• Learn online systems, and technical aspect of order workflow

Qualities and Skills:

• We are looking for strong individuals to bring their compassion, personality, and desire for success to the forefront in representing who we are as a brand and company.
• Quick learner with the ability to absorb extensive information on our brand's history, product offerings and communications/advertising program
• Outstanding written and verbal communication skills, great phone etiquette and elevated speech
• Proactive personality and self-motivator
• Demonstrates initiative with the ability to multi-task and detail oriented in a fast-paced environment
• Proven to be organized, methodical, rigorous
• Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly
• Team player able to develop great relations with co-workers