In today’s world, Artificial Intelligence (AI) is quickly becoming mainstream.
What was once thought of as inspiration for science-fiction, has now integrated itself into our modern lives.
From content creation tools such as Chat GPT, to more advanced robotics and software, AI is undoubtedly becoming a staple of 21st century life.
As each year progresses, we can expect this technology to become more specialised and more refined with the capability to perform more complex tasks.
In other words, we can expect artificial intelligence will continue to become more intelligent.
As such, here are key trends that influence how companies and individuals will perceive and use AI in their daily operations:
Using Agentic Artificial Intelligence
As previously mentioned, AI isn’t limited anymore to content creation and predictive text when typing.
AI technologies have evolved from predicting writing patterns to becoming active problem solvers in the workplace.
Business executives for example, can now harness AI technology and its predictive abilities to develop forecasts, models, plans and policies on how to move their organisations forward.
This is termed Agentic AI.
This means the technology can now extract a company’s past data – sales transactions, customer feedback, financial data, and expenditure patterns.
Once these forms of raw data are extracted, Agentic AI is powerful enough to analyse these patterns and trends to determine:
- What can past sales figures tell us what our future revenues?
- Where is our branding in terms of customer loyalty and market reputation?
- Are our profits dipping or rising? What factors could be responsible for this?
- Do our expenditures outweigh our income? If so, what is to blame and what areas can we cut back on.
Based on the above examples, it is clear to see that Agentic AI isn’t just a typing tool, but a problem-solving virtual business partner.
Expanding across the board
There has long been a perception that AI will replace manual labour and human capital in companies.
While there is some truth to that, there is no perfect substitute for human effort and creativity, AI is however, expected to undertake a lot of manual and repetitive tasks, once held by human employees.
For example, several Caribbean utility companies, banking firms, as well as corporate offices have adopted AI into their customer services.
Customers trying to get into contact with these companies are now greeted by an artificial voice service. This voice service guides the customer to the department they’re trying to reach and even resolves minor issues on its own.
Given its cost-effectiveness and rapidly increasing accuracy, AI is now operating in various occupations across multiple sectors such as:
- Customer Service
- Media
- Research
- Administration
- Data Management
- Information Technology
As its capabilities grow, individuals and companies in 2025 can expect to see AI become fully integrated as a normal part of their operations and lives.
Near-Infinite Memory
With AI technology becoming more intelligent each passing year, a key development to note is its near-infinite memory.
Whereas, computer RAMs and hard drives have a maximum storage capacity limit, AI’s ability to retain and retrieve information is growing at an exponential rate.
Having this near-infinite memory means that information could be recorded, stored and retrieved within seconds.
We know of social media algorithms that record a person’s search or scrolling history and then position ads that contain the products they search for the most.
With AI, online algorithms are kicked up a notch due to hyper-personalisation. This trend means AI uses its near-infinite memory to store information and find specific ads that cater to a person’s browsing history, unique interests and personality.
Leverage human capability with AI
Given the common perception, even before AI was first introduced, the ability to use this technology to handle mundane and repetitive tasks would mean a shift in the job opportunities available to a Caribbean labour force.
With AI becoming a co-pilot essentially for organisations to make decisions and execute plans, the need for data is going to become more urgent.
As such, data will have to be gathered, analysed and presented at an expedited rate in order to keep up with the demand.
To expedite many of their data-driven processes, many companies are expected to use AI in some form to ensure their output or data is well-managed and timely received.
Therefore, mundane tasks once performed as entry-level employees – data entry, database management etc., will become largely controlled by AI technology.
The Caribbean labour market, will require individuals to work alongside the AI technology, leverage their creativity and employ their human interpretation to make sense of this data.
As such, the skills required for a Caribbean job market, and the wider world is expected to undertake a more strategic approach.
With AI handling entry-level tasks and other mundane activities, modern Caribbean jobseekers will be expected leverage their human analytics and interpretation skills, with AI to produce the best possible solutions.
Greater need for ethics and security
Artificial Intelligence, like other forms of technology is data-centric. Any program or process that is data-related requires significant security measures.
With data in high demand by companies and seen as the new gold in today’s economies, it is expected that there will be a surge in demand for cybersecurity measures, following the rise in AI consumption.
This surge in demand for cybersecurity measures is inevitable for several reasons:
Data can be breached from AI platforms that hold near-infinite memory. To prevent customer and company information being made public, cybersecurity is required to ensure companies protect their sensitive data.
Cybersecurity is also becoming an important topic as unwanted access to a company or individual’s data could threaten their reputation, resources, identity and more.
As AI seeps into 21st century homes, schools and workspaces, it is expected the demand for and opportunities available in cybersecurity skyrocket.
