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VP of Integrated Operations - MBJ

Hanover / St. James / Westmoreland
Not disclosed
Not disclosed
Updated 28/04/2025

JOB SUMMARY

The Vice President of Integrated Operations is responsible for leading, planning, coordinating, and optimizing all operational activities across the assigned region, ensuring operational excellence, regulatory compliance, superior client satisfaction, and financial performance. The VP drives strategic initiatives and supports the organization's mission to deliver best-in-class security services.

KEY ACTIVITIES AND RESPONSIBILITIES

Lead the development and execution of operational strategies that align with company objectives and KPIs.
Oversee operational performance metrics (KPIs) and take corrective action as needed to ensure targets are met or exceeded.
Lead and mentor the Assistant Vice President (AVP) of Integrated Operations to execute operational plans effectively.
Establish and implement operational policies, procedures, and systems to enhance efficiency, compliance, and service delivery.
Collaborate with the COO and executive leadership to develop strategic operational plans and budgets.
Maintain direct oversight of scheduling processes, workforce deployment, and resource optimization across locations.
Drive compliance with all relevant regulatory requirements (PSRA, FLA, JDL, K-9 certifications).
Develop and sustain client relationships, ensuring high levels of client satisfaction and contract retention.
Respond to operational incidents, client escalations, audits, and emergencies with a focus on continuous improvement.
Lead operational audits, security surveys, and service quality initiatives.
Monitor the use and maintenance of company assets, including vehicles, equipment, and firearms.
Foster a culture of accountability, leadership, and service excellence within the Integrated Operations team.
Prepare and present reports on operational performance, risks, and initiatives to executive leadership.
Any other duties within the scope of the position.

REQUIRED QUALIFICATIONS & WORK EXPERIENCE

Master’s Degree preferred, or First Degree in Business Management, Operations Management, or related discipline.
Certification in Security or Physical Security Management is an asset.
Minimum of 8–10 years’ progressive leadership experience in operations management, with at least 5 years in a senior management role.
Experience leading large teams and multi-location operations.
Proven track record of achieving KPIs, managing budgets, and driving client satisfaction.
Experience managing compliance in regulated industries (PSRA, FLA).

APPLICATION DEADLINE: Friday, May 9, 2025

We appreciate all expressions of interest, however, only shortlisted candidates will be contacted.

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Answer these quick questions

Q-1

How many years of senior management experience do you have overseeing multi-location operations?

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Are you experienced in managing regulatory compliance in a security or similarly regulated industry (e.g., PSRA, FLA, JDL, K9 certifications)?

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Are you proficient in using operational technology platforms for workforce management, scheduling, and task tracking (e.g., SmartTask, Trackforce Valiant, WinTeam)?

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Have you previously held a senior leadership position at the level of Vice President (VP), Assistant Vice President (AVP), Regional/Group Manager, or higher?

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This role requires frequent inter-location travel and availability outside of standard working hours. Are you willing and able to meet these requirements?

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