Front Desk Receptionist

Job Summary 

We are seeking a friendly, organized, detail oriented and professional individual to join our team as a Front Desk Receptionist. The ideal candidate will be the first point of contact for visitors, guests and clients. You will manage check-ins and check-outs, assist with customer inquiries, handle administrative tasks and ensure smooth daily operations at the front desk.

Responsibilities:

• Greet guests upon arrival, ensuring a possitive and welcoming experirence.
• Checking guests in and out of the facility, ensuring accuracte information is recorded.
• Answer phone calls, handle inquiries and direct calls to the appropriate staff.
• Receiving and managing reservations made online and telephonically.
• Verifying guests' payment methods during check-in.
• Assigning rooms to guests and informing them of any specials offered by the hotel.
• Collaborate with house keeping and maintenance teams to ensure that guest needs are met promptly.
• Organizing transport services for guests at their request.
• Providing guests with information about the hotel amenities and services.
• Keeping abreast of attractions that may be of interest to guests.
• Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.

Requirements:

• Minimum High School Diploma or equivalent
• Previous experience in customer service or front desk role is preferred
• Strong communication and interpersonal skills 
• Strong written and verbal communication skills
• Proficient in the use of Microsoft Office
• Ability to work independently and as part of a team
• Excellent customer service skills
• Meticulous
• Must be willing to various shifts 7:00AM to 3:00PM, 3:00PM to 11:00PM, 11:00PM to 7:00AM 
• Must be willing to work weekends and public holidays
• Must be able to present recommendation from previous employers