Job Purpose

The Customer Care Assistant is responsible for maintaining the image of the Authority as per the vision through attending to the clients/visitors with respect and integrity and performing duties of switchboard operator through re-routing calls and directing them, answering and directing incoming phone calls and answering questions.

Strategic Focus

• Greet and assist all visitors and clients in a friendly and professional manner.
• Address inquiries and resolve issues efficiently to ensure a positive experience.
• Perform clerical duties such as filing, photocopying, scanning, and faxing as needed.
• Assist with data entry and the maintenance of office records.

Qualifications & Experience

• 5 CXC or GCE passes grade 2 and above and the equivalent of 2 CAPE (Advanced Level) passes or completion of Year 1 studies at a recognized tertiary institution.
• Subjects must include English and a numerate subject.
• Three (3) to four (4) experience
• In-service training in Telephone Techniques and Switchboard Operation

Specific Knowledge & Skills

• Excellent skills in written and spoken English.
• Excellent keyboarding and typing skills.
• Full computer literacy and skill in the use of typical Microsoft Office products

Job duties and Responsibilities

• Welcome visitors, clients, and employees to the organization in a friendly and professional manner.
• Answer phone calls and direct them to the appropriate person or department.
• Provide excellent customer service by addressing inquiries and assisting visitors with information.
• Handle and resolve customer complaints or redirect them to the appropriate person.
• Perform general administrative tasks, such as managing appointments, scheduling meetings, and maintaining calendars.
• Sorts and distribute mail and packages.
• Relay messages and information to the relevant individuals or departments.
• Maintain a neat and organized reception area.
• Enter data accurately into computer systems.
• Update and maintain databases and contact lists.
• Manage multiple tasks simultaneously, such as answering phones while greeting visitors and patients and handling administrative duties.
• Address and resolve issues that may arise in the reception area or with visitors and patients.
• Handle sensitive information with discretion and maintain confidentiality.
• Collaborate with colleagues to contribute to the overall efficiency of the practice.

Achieve Improvement of the overall Quality Management System of the Authority through current knowledge, attitudes, and skill sets.

Applications accompanied by résumés should be submitted no later than Tuesday, 6 May 2025 to:

Director, Human Resource Management & Development

Special Economic Zone Authority

13 Waterloo Road

Kingston 10

Please note that only shortlisted applicants will be contacted.