River Tubing Tour Guides

Overview:

We are seeking Tour Guides to provide guests with accurate tour information and deliver a consistently safe, engaging, and fun experience while upholding company standards and ensuring environmental responsibility.

Education and Experience:

• Minimum of two (2) CXC subjects, including English
• Proficiency in a foreign language is an asset
• At least one (1) year of experience in a related role
• Certificate in public speaking is desirable

 Key Skills and Competencies:

• Strong verbal and written communication skills
• Thorough knowledge of all tours and routes
• Ability to manage and de-escalate challenging situations
• Friendly and welcoming personality
• Capable of working under pressure and handling complaints professionally
• Ability to use initiative in dynamic environments
• Commitment to safety, guest satisfaction, and team collaboration

Duties and Responsibilities:

Route Responsibilities

• Clean and maintain the river and tubing trail
• Identify and report trail or equipment repairs to the Supervisor/Manager

Tour Operations

• Prepare the tubing area and ensure all facilities (gift shop, restrooms, bar) are clean before guest arrival
• Inspect, patch, pump, and sanitize tubes as needed
• Greet and welcome guests to the site
• Ensure all guests complete and sign the release form prior to starting the tour
• Monitor and enforce all safety procedures and report any breaches immediately
• Report accidents or incidents promptly to your Supervisor
• Share accurate and engaging information about the environment, including plants and wildlife
• Cross-promote available on-site amenities (gift shop, photo area, jerk shack, bar)

Grooming and Conduct

• Maintain proper grooming and wear the full company uniform at all times
• Adhere to all company policies and procedures, acting as a professional ambassador of the organization

Meetings and Other Duties

• Attend required monthly and team meetings
• Perform other duties as assigned by management

Authority To:

• Recommend improvements to enhance the tour experience.

Performance Criteria:

• This position is successfully performed when:
• Guests receive accurate and engaging tour information
• All safety protocols are followed without exception
• Guests report a positive, professional experience throughout the excursion