Mechanical Tour Guide (ATV)

Overview:

We are seeking Mechanical Tour Guides to be responsible for delivering accurate and engaging tour information while ensuring a safe, enjoyable, and professionally managed experience for all guests. The role involves both guest interaction and equipment handling, requiring a high level of responsibility and attention to detail.

Education and Experience:

• At least three (3) CXC subjects, including English
• Proficiency in a foreign language is an asset
• Minimum of two (2) years driving experience
• Valid Driver’s License
• Certification in public speaking is desirable
• CPR and First Aid certification
• Team Jamaica Certification

Skills and Competencies:

• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills
• Solid knowledge of the tour route and related content
• Ability to remain calm and composed with challenging guests
• Pleasant and professional demeanor
• Skilled in conflict resolution and complaint handling
• Ability to work effectively under pressure
• High ethical and professional standards
• Passion for the outdoors and environmental awareness
• Physical ability to lift and carry moderate to heavy equipment
• Self-motivated with the ability to take initiative

Duties and Responsibilities:

• Tour Operations
• Greet and prepare guests for tours in line with safety standards and company policies
• Conduct guest orientation sessions to ensure understanding of safety rules and tour expectations
• Provide accurate and engaging information throughout the tour
• Operate tours in accordance with training, safety standards, and environmental policies
• Monitor guest behavior and enforce adherence to safety procedures
• Recommend the removal of individuals who breach safety rules or do not meet tour requirements
• Discontinue tours if safety concerns arise
• Ensure all equipment is clean, safe, and fully functional before each tour
• Wash and sanitize tour units and equipment regularly

Safety and Incident Management:

• Report all incidents and accidents immediately to the Team Leader/Supervisor
• Complete incident and accident reports accurately and promptly
• Conduct regular trail and equipment inspections and log findings
• Report equipment failures, malfunctions, or abnormalities

Maintenance and Support Duties:

• Assist with minor repairs and maintenance of tour vehicles and infrastructure
• Take ownership of all assigned and unassigned equipment
• Participate in periodic inventory checks
• Maintain cleanliness and order in all tour-related areas
• Work at alternative locations if required
• Attend scheduled team meetings and training sessions
• Support and collaborate with teammates to uphold company values and professionalism

Performance Criteria:

• The position is considered successfully executed when:
• Guests receive accurate, engaging, and safe tour experiences
• Safety procedures and environmental standards are consistently upheld
• Professional behavior and presentation are maintained
• Client satisfaction targets are met or exceeded
• All tools and equipment are properly maintained and clean