The Branch manager is responsible for overseeing the daily operations, sales, and personnel management of multiple branch locations within an assigned area. This role involves strategic planning, budget management, performance optimization, and leadership to ensure all branches meet the company's standards for customer service, store appearance, and optimal financial performance. The ideal candidate will have a strong background in furniture and appliance retail management, exceptional leadership skills, and the ability to drive sales growth while maintaining operational excellence across all branches.

REQUIRED EDUCATION:

Tertiary Level Education, preferably Degree in Business Administration/Management Studies, Marketing or a related field.

REQUIRED SKILLS / EXPERIENCE:

• Minimum of 2 years of experience in branch management or a similar leadership role within the retail industry.
• Strong leadership and people management skills, with the ability to motivate and direct teams.
• Excellent organizational, communication, and problem-solving skills
• Ability to analyze sales data and market trends to inform business strategies. Proficient in Microsoft Office Suite.
• Flexibility to travel between stores and work varied hours, including weekends and holidays, as needed.

DUTIES AND RESPONSIBILITIES:

• Oversee daily operations of the branch to ensure smooth and efficient functioning.
• Compliance with company policies and procedures, as well as legal and regulatory requirements.

Sales and Marketing:

• Develop and implement strategies to increase sales, enhance customer satisfaction, and achieve financial objectives.
• Monitor store performance, analyse sales data, and prepare reports on metrics including revenue, inventory levels, and expenses.

• Ensure branch achieves targets relevant to Company/ Operations Key Performance Indicators (KPI): • Sales (all categories) vs Budget • Branch Net Profit • Credit Mix • Warranty Revenue and Hit Rate • Average Transaction Value • Average Conversion Rate o Collaborate with assistant branch managers to set individual store goals, identifying areas for improvement and implementing corrective actions as needed. o Ensure that regular branch marketing activities are planned and executed o Collaborate with the marketing department to align in-store promotions with overall marketing strategies.

People Management:

• Coordinate with the HR department to manage staff recruitment, training, development, and performance evaluation processes.
• Facilitate communication and foster a positive work environment across all branches to promote teamwork and employee engagement.
• Monitor staff to ensure achievement of KPIs o Ensure branch staff are appropriately attired in correct uniform, name badges and any promotional uniform required.
• Ensure proper scheduling of staff to satisfy adequate manning of branch at all times, aligning days off, vacation leave, and other time offs.
• Stock and Warehouse Management:
• Manage inventory levels and supply chain logistics to ensure product availability and timely delivery to all branches and customers.
• Timely preparation and submission of variance reports, perpetuals etc. to Internal Control.
• Ensure that branch stock-holding does not exceed the minimum nor maximum level
• Ensure that all stock is labeled in conformance with Company guidelines and neatly and safely stored in warehouse.

Merchandising:

• Oversee visual merchandising, promotional activities, and in-store events to attract customers and enhance their shopping experience.
• Ensure the MSSR and range plan compliance at all time in all branches. Stock allocation should be checked and reconciled weekly.
• Ensure that the guidelines relating to price tags are adhered.
• Maintain conformance with established housekeeping standards

Customer Service:

• Dedicated to driving customer satisfaction and enhancing the overall customer experience.
• Address customer complaints and feedback with effective solutions, maintaining a high standard of customer service across all locations.

Store Security:

• Ensure that only authorized persons have access to keys and alarm panels.
• Ensure timely preparation and submission of Incident Reports
• Manage cash, property, and assets with a strong focus on compliance with company policies, safeguarding assets, and minimizing risk.

Budget Management:

• Prepare and manage the budget for the branch, including capital expenditure, staffing costs, and operational expenses.

THIS REPRESENTS A BROAD OUTLINE OF DUTIES AND RESPONSIBILITIES AND CANNOT LIST IN DETAIL ALL THE TASKS THE JOBHOLDER WILL BE EXPECTED TO UNDERTAKE