Infrastructure Engineer

We invite applications from qualified and experienced Information Technology professionals to fill the role of Infrastructure Engineer in the Managenent Information Systems (MIS) Department at our Head Office in Kingston.

ROLE AND CORE FUNCTIONS OF JOB:

• Establishing and implementing IT standards and procedures

• Assigning work to the operations staff with the aim of providing superior support to the line of business

• Includes the analysis, design, deployment and operations of IT software and hardware systems

FUNCTIONAL RESPONSIBILITIES:

IT OPERATIONS

• Oversee all aspects of the technical operations supporting the IT infrastructure including communications (LAN, WAN, VoIP, email, etc), asset management, data protection and user support

• Monitor team operations to ensure policies and procedures are adhered to

• Manage and lead infrastructure team projects from design through to implementation

• Provide technical support to end users and respond to support tickets in the established timelines

• Report on metrics that are used to monitor SLA and operational targets

• Liaison with service providers and stakeholders to have issues resolved in a timely manner

SYSTEM ADMINISTRATION

• Oversee and administer a hybrid IT environment that includes both cloud-based resources and on-premises servers running Windows and Linux

• Perform regular system configuration, updates, and maintenance to ensure they meet the organization’s operational requirements and security standards

• Administer the backup and recovery tools, and assist with the ongoing testing activities 

NETWORK ADMINISTRATION

• The individual will have to play a hands on roll in monitoring the data and voice networks to ensure they are operating at optimal levels

• Administer all network devices including routers, switches, gateways, firewalls and VoIP endpoints

• Overall responsibility for ensuring network SLAs are maintained  with respect to uptime and availability

CYBERSECURITY

• Administrator security monitoring tools to proactively detect potential threats

• Regularly review and analyze logs and alerts for signs of unauthorized access or malicious activity

• Respond to security incidents with a structured approach, from initial detection to resolution, including post-mortem analysis and reporting

• Manage, renew and install security certificates along with maintaining the KPI infrastructure

PLANNING

• Determine, recommend and implement hardware and software upgrades for business applications, server hardware, network equipment, desktops, laptops, printers, etc

• Work with 3rd party vendors and manufacturers during the design and planning phase of infrastructure projects

• Assist in developing business cases and justifications for improvement projects

• Assist in developing IT budgets

DOCUMENTATION

• Ensure all system/network related issues are logged and historical information kept for analysis

• Ensure configuration documents and diagrams are kept up to date

• Provide periodic reports on system health, performance and availability

• Document business requirements, flow charts and other project related information as the need arise

PERFORMANCE CRITERIA:

This job is satisfactorily performed when:

• Standards and procedures are adhered to

• Successful implementation of new applications and support to existing systems is realized

• Successful automation of the company’s operations is complete

• Consistently high level of productivity of staff employed in the development and support purpose is maintained

• Optimum utilization of installed computers, equipment and application systems is achieved