Key Responsibilities

· Serve as the primary system administrator for our Salesforce environment (Sales Cloud, Service Cloud, etc.)

· Manage user setup, roles, profiles, permissions, and security settings

· Handle data imports, exports, deduplication, and data integrity across the platform

· Create and maintain custom reports, dashboards, workflows, validation rules, and process automations

· Collaborate with cross-functional teams (sales, marketing, support) to gather requirements and implement solutions

· Support system upgrades, integrations, and third-party app installations

· Troubleshoot system issues and provide ongoing training and support to users

· Document system configuration, processes, and procedures

· Monitor system performance and recommend improvements as needed

Preferred Qualifications/Experience:

· Bachelor’s degree in Information Systems, Business, or a related field

· 2–4 years of Salesforce administration experience

· Salesforce Administrator Certification (ADM-201) required

· Strong proficiency in Salesforce configuration, workflows, and security management

· Familiarity with tools like Data Loader, Tableau CRM, or third-party apps

· Experience with Lightning Experience, page layouts, and AppExchange apps

· Excellent communication, problem-solving, and organizational skills

· Experience with Apex, Visualforce, or Flows

· Knowledge of CPQ, Pardot, or Service Cloud

· Experience working with APIs or data integrations