About us

Goddard Catering Group (Jamaica) Ltd., a subsidiary of Goddard Enterprises Limited (GEL), is a member of the GCG Group which operates in 21 countries in the USA, the Caribbean, Central and South America, is seeking to recruit a passionate, skilled and highly motivated individual to join the team in the role of Airport Dining Supervisor.

Job Overview

The Airport Dining Supervisor will be responsible for coordinating the activities of our airport dining staff, ensuring they are well-trained, developed, and motivated to provide top-notch service. You'll  manage and coordinate the activities of all aspects of the terminal operations, adhere to all quality, safety,securityand sanitation standards and procedure. Your attention to detail will be crucial as you ensure safety precautions are adhered to as specified by the relevant safety boards both local and international.  Additionally, you'll play a role in inventory management and perform other related duties as directed by our Operations Manager. Join our team and contribute to creating memorable experiences for our customers. Apply now to be part of our dedicated and passionate team!   

QUALIFICATIONS AND EXPERIENCE REQUIRED

• Diploma from a recognized tertiary institution in Hospitality Management/Food Services 
• Five (5) years’ supervisory experience in the food service industry. 
• Knowledge of POS System (ALOHA) would be an asset 
• Excellent command of Microsoft Office (Word/Excel/PP) 
• Valid Food Handlers Perrmit 

SKILLS AND OTHER ATTRIBUTES REQUIRED

• The ability to function under pressure.
• Strong sense of loyalty, honesty and integrity. 
• Excellent communication skills
• Human relations and leadership skills.

MAJOR RESPONSIBILITIES:

• Completedaily Cashier sales reports 
• Ensure stock count is conducted before and after each shift 
• Implement strategies to improve customer experience 
• To direct investigations into causes of customer complaints are completed and systems and methods are developed to eliminate such complaints. 
• To ensure that customer service practices are reviewed regularly to ensure compliance and relevance to global standards. 
• To ensure that all employees receive the relevant training for their job functions and a gap analysis conducted and required training recommended at least annually. 
• To ensure dialogue is held with management personnel in formulating administrative and operational policies and procedures on an ongoing basis. 
• To ensure expenditure, financial and operational reports are reviewed and analyzed to determine requirements for increased performance, profits and productivity. 
• To ensure all systems and procedures in the terminal are monitored and the required recommendations on findings are prepared for management evaluation monthly. 
• To ensure that recommendation is made for the acquisition of new equipment which would increase the efficiency and delivery of world-class customer service as required. 
• To ensure that systems are devised to allow for checks and balances in the operations of the department. 
• To compile required reports concerning any aspect of the business and the necessary actions taken to resolve deficiencies including disciplinary measures.