Job Title: Network Support Specialist with QA Expertise
Location: Woodbrook
Salary: $7,500.00
Job Summary:
We are seeking a highly skilled and detail-oriented Network Support Specialist with expertise in Quality Assurance (QA) to join our team. The ideal candidate will play a pivotal role in ensuring the quality and reliability of niche-developed applications tailored to our clients' needs. This role combines QA testing, technical support, application configuration, database management, and project management to deliver exceptional service and solutions.

Key Responsibilities:

1. Quality Assurance Testing:
   • Conduct comprehensive QA testing of niche-developed applications to ensure functionality, performance, and reliability.
   • Develop and execute test plans, test cases, and scripts tailored to each client's application requirements.
   • Identify, document, and track defects, collaborating with development teams for resolution.
2. Helpdesk and Customer Support:
   • Provide first-line technical support to clients, addressing inquiries and resolving issues related to niche-developed applications.
   • Maintain a high level of customer satisfaction through effective communication and problem-solving.
3. Application Configuration and Deployment:
   • Configure and load niche-developed applications based on client specifications.
   • Ensure seamless deployment and integration of applications within client environments.
4. Database Management:
   • Manage and maintain application databases, ensuring data integrity and security.
   • Perform routine database backups, updates, and optimizations.
5. Report Development:
   • Design and generate customized reports to meet client requirements.
   • Analyze data and provide actionable insights to stakeholders.
6. Project Management:
   • Coordinate and manage projects related to application development, deployment, and support.
   • Develop project timelines, track progress, and ensure timely delivery of milestones.
7. Troubleshooting Skills:
   • Diagnose and resolve technical issues efficiently, minimizing disruptions for clients.
   • Proactively identify potential issues and provide solutions to improve system performance.
8. Office Network:
   • Periodically, the candidate will oversee the maintenance, and security of the organization's office network to ensure seamless connectivity and optimal performance.

• Diploma in Computer Science or Information Technology or Networking Technology or a related field.
• Proven experience in QA testing, technical support, and database management.
• Strong understanding of application configuration and deployment processes.
• Proficiency in SQL and database management tools.
• Familiarity with project management methodologies and tools.

• Experience with niche or custom-developed applications.
• Certifications in QA, database management, or project management (e.g., ISTQB, PMP).
• Knowledge of scripting languages for test automation.
• Strong interpersonal skills.
• Must possess the ability to work effectively within a Team.
• Excellent problem-solving and communication skills.
• Exceptional customer service skills.