Store Manager – Retail

Job Overview:

The Store Manager is responsible for overseeing daily store operations, ensuring sales targets are met or exceeded, and delivering exceptional customer experience. This role involves leading a dynamic team, optimizing store performance, and maintaining a well-organized and customer-friendly environment.

Key Responsibilities:

• Drive sales by actively engaging with customers, understanding their needs, and recommending suitable products.
• Develop and maintain strong customer relationships while identifying new business opportunities through referrals and social media.
• Monitor market trends and product performance, providing recommendations for new products or improvements.
• Ensure the store is efficiently staffed at all times by managing employee schedules.
• Attend monthly sales meetings to review performance and strategize future sales initiatives.
• Visit clients and introduce the full range of available products.

Operational Duties:

Cash & Financial Management:

• Ensure proper cash handling and security procedures.
• Maintain cash floats, process daily sales reconciliations, and prepare bank lodgments.
• Oversee petty cash usage and ensure timely reimbursements.

Stock & Inventory Management:

• Track product movement, ensuring timely stock replenishment and proper storage.
• Maintain a structured ordering system to avoid stock shortages.
• Conduct routine quality checks and ensure products are displayed efficiently.
• Coordinate with the warehouse for deliveries and inventory updates.

Team Leadership & Performance Management:

• Provide ongoing training and mentorship to staff.
• Maintain employee records and enforce store policies.
• Ensure team members uphold store standards and deliver excellent service.
• Manage disciplinary processes and payroll submissions.

General Managerial Responsibilities:

• Oversee store opening and closing procedures.
• Ensure store security for staff, customers, and merchandise.
• Stay updated with industry trends to improve customer experience.
• Participate in meetings, training sessions, and stock-taking activities.
• Analyze weekly sales reports and adjust strategies accordingly.
• Create schedule and assist with maintaining the cleanliness of the store and facilities.
• Perform any other duties and/or responsibilities given within the legal framework as Store Manager, whether minor, major or incidental tasks related to this portfolio.

Qualifications & Skills:

• Minimum of 4 years in a senior retail management role.
• Strong leadership, problem-solving, and decision-making skills.
• Exceptional customer service and relationship-building abilities.
• Experience in pricing, inventory control, and vendor relations.
• Strong communication and strategic planning skills.
• Proficiency in using business management software.
• Highly organized, detail-oriented, and results-driven.