Roadside Assisitance Agents Needed!
The Concentrix family is growing, and we want YOU to be part of our new campaign.
All CNX team members benefit from:
- Competitive salary.
- 100% Health and Life Insurance Premium.
- Transportation service (conditions apply).
- Marriage & paternity leave.
- Weekly lunch subsidy.
- Chill room with modern games & lounge area to relax.
- CNX onsite nurse.
- Paid referral program
- Career development & growth opportunities
- Employee engagement activities: Competitions, tournaments, special theme days, staff & birthday parties
- Wide list of reward and recognition programs
Your responsibilities will be but not limited to:
- Managing large amounts of incoming calls in a friendly and helpful manner.
- Responding to inquiries from customers about the availability and cost of vehicles as well as taking reservations from service departments and external customers.
- Assist customers with their inquiries on future reservations or anything on the account’s services
- Up-selling, when appropriate, by informing customers of additional services.
- Identifying and assessing customers’ needs to achieve satisfaction.
- Providing accurate, valid and complete information by using the right methods/tools
- Following communication procedures, guidelines and policies.
- Participating in all refreshers, reviews or courses for policies, procedures, system and method updates and regulations as required..
We require that you have:
- 1 year BPO customer service experience
- Minimum of three CXC/GCE subjects, including English Language or Customer service related HEART Level-II Certificate.
- City and Guilds Mathematics and English accepted.
- Excellent verbal and written communication skills
- Excellent relationship building and rebuttal skills
- Must be at least 18 years old
- Valid Government ID, NIS, T.R.N
- Ability to type a minimum of 26wpm with a 90% accuracy
- Ability to work a flexible schedule including day and/or evening hours
- A quiet and private work environment free from distractions
- Basic computer navigation skills and knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
- Must be flexible to work a schedule within 24 hours period any days week.
- Ability to work with difficult customers in difficult situations
- Solid customer service attitude, self-motivation, and critical-thinking ability
- Comfortable working independently or in a team
- Ability to maintain confidential information
- Empathetic Skills
- Strong time management and organizational skills
- Problem solving skills required
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WHY CONCENTRIX?
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
We are not a Team; we are a Family. We are different by design. We celebrate being different because it makes us different!