Apply for - (Accounts Receivables/Collections Specialist)

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Accounts Receivables/Collections Specialist

Kingston and St. Andrew
Not disclosed
Permanent full-time
Updated 07/04/2025

Application Requirements

Applicants for the Collections Specialist position are required to meet the following requirements:

Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or a related field, or minimum 5 CXC subjects, including Mathematics and English
Excellent negotiation and communication skills (both verbal and written)
Strong problem-solving and decision-making abilities.
High level of organization and time management to meet deadlines.
Ability to work independently and in a fast-paced, target-driven environment.
Strong attention to detail and ability to handle confidential information responsibly.
Excellent listening, reasoning & logic, comprehension and speaking ability
Proficiency in Microsoft Excel and other spreadsheet software (e.g., VLOOKUP, Pivot Tables, formulas)
Experience with accounting software
Strong data entry skills with high accuracy
At least 2 years’ experience in Collections or Receivables

Job Summary

Employment Type: Full Time

The Collections Specialist is responsible for ensuring the timely collection of customer payments, resolving payment discrepancies, and maintaining accurate financial records. This role requires strong communication, organization, and problem-solving skills to effectively manage receivables and maintain positive customer relationships.

Key Responsibilities

Customer Communication & Collections

Proactively contact customers via phone and email regarding upcoming, current, and past-due balances.
Professionally negotiate payment arrangements and follow up on outstanding invoices.

Record-Keeping & Documentation

Maintain accurate collections records and update the company’s ERP system per departmental procedures.
Ensure proper organization and management of receivables files and related documentation

Reporting & Performance Metrics

Contribute to the preparation of receivables reports as needed
Track and achieve monthly collection quotas and maintain daily call volume targets

Collaboration & Process Improvement

Work closely with internal teams (e.g., Finance, Sales, Customer Support) to optimize collections processes.
Identify and suggest process improvements to enhance efficiency and reduce overdue balances.

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Answer these quick questions

List the top three skills you think a great Collections Clerk should have and give a brief example of how you have applied them in a professional setting.

What key performance indicators (KPIs) do you believe define the success of a Collections department? Provide a brief explanation.

Describe your experience as a Collections or Receivables Clerk, including key responsibilities, industries worked in, and any significant accomplishments.

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How many years of Receivables/Collections experience do you have?

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You have been attempting to collect an overdue payment from a customer who has been unresponsive to emails and phone calls. What would be your next step?

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You have multiple overdue accounts to follow up on, but limited time. How do you decide which ones to contact first?

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What is the highest level of education attained in Accounting, Finance or Business Administration?

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How would you describe your comfort level when working in a fast-paced, changeable environment?

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